Business Process Reengineering

1. Front Matter

   Pages i-xvii

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2. Business Process Reengineering: A Consolidated Approach to Different Models

   • Sanjay Mohapatra

   Pages 1-38

3. The Need for BPR and Its History

   • Sanjay Mohapatra

   Pages 39-49

4. Business Process Reengineering: Framework and Approach

   • Sanjay Mohapatra

   Pages 51-67

5. Business Process Management (Process Life Cycle, Process Maturity)

   • Sanjay Mohapatra

   Pages 69-94

6. Organization Life Cycle and Its Relationship with Process Reengineering

   • Sanjay Mohapatra

   Pages 95-115

7. Business Process Modelling

   • Sanjay Mohapatra

   Pages 117-147

8. People Issues with BPR and Change Management

   • Sanjay Mohapatra

   Pages 149-161

9. Change Management Approach in Implementing BPR

   • Sanjay Mohapatra

   Pages 163-190

10. BPR and Malcolm Baldrige National Quality Program

    • Sanjay Mohapatra

    Pages 191-212

11. BPR and Automation

    • Sanjay Mohapatra

    Pages 213-219

12. TQM and BPR

    • Sanjay Mohapatra

    Pages 221-238

13. Case Study: AEGON Religare

    • Sanjay Mohapatra

    Pages 239-247

14. Back Matter

    Pages 249-254

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​Business process reengineering (BPR) focuses on redesigning the strategic and value-added processes which transcend the organizational boundaries. It is a cross-functional approach that requires support from almost all the departments of the organization. Business Process Reengineering: Automation Decision Points in Process Reengineering offers a new framework based process reengineering and links it to organization life cycle, process life cycle, and process management. This volume describes the fundamental concepts behind business process reengineering and examines them through case studies, and should appeal to researchers and academics interested in business process reengineering, operations strategy, and organizational restructuring and design.

• Automation
• Business Process Modeling
• Business Process Reengineering (BPR)
• Process Life Cycle
• Process Management
• Total Quality Management (TQM)

“This book takes the reader on a journey to show in a clearly readable form how automation of re-engineered processes can increase your business’ competitive advantage. … The books used engaging case studies which bought the subject matter alive. I would thoroughly recommend this book to my readers.” (M. Kaan, Inside Business, August, 2015)

“The goal of the book is to define automation decision points as supported through BPR. … A book that provides guidance in this area would be of value to industry and government organizations.” (Nancy Eickelmann, Computing Reviews, August, 2013)

• Xavier Institute of Management, Bhubaneswar, India

  Sanjay Mohapatra

Dr. Sanjay Mohapatra received his B.E. from NIT Rourkela, MBA from XIMB, M.Tech from IIT Madras, India and PhD from Utkal University. Dr. Mohapatra has more than 26 years of combined industry and academic experience. He has worked in various capacities in organizations like Hindusthan Aeronautics Limited, Larsen & Toubro, PricewaterHouse Coopers, Infosys, Polaris & J&B Software. He has consulted many organizations in different domains such as Utilities, Banking, Insurance and healthcare sectors. His teaching interests are in IT Strategy and Management Information Systems and research interests are in the area of IT enabled processes. He has authored/co-authored eleven books, more than twenty nine papers in national and international referred journals besides publications in different conferences. His contact details and list of publications can be found at http://ximb.academia.edu/sanjaymohapatra.

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