Organizational Learning

1. Front Matter

   Pages i-x

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2. Organizational Learning Curves: An Overview

   • Linda Argote

   Pages 1-29

3. Organization Learning: A Theoretical Framework

   • Linda Argote

   Pages 31-56

4. Organizational Forgetting

   • Linda Argote

   Pages 57-84

5. Organizational Memory

   • Linda Argote

   Pages 85-113

6. Micro Foundation of Organizational Learning: Group Learning

   • Linda Argote

   Pages 115-146

7. Knowledge Transfer in Organizations

   • Linda Argote

   Pages 147-188

8. Managerial and Strategic Implications and Future Directions

   • Linda Argote

   Pages 189-210

9. Back Matter

   Pages 211-217

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Why do some organizations learn at faster rates than others? Why do organizations "forget"? Could productivity gains acquired in one part of an organization be transferred to another? These are among the questions addressed in Organizational Learning: Creating, Retaining and Transferring Knowledge. Since its original publication in 1999, this book has set the standard for research and analysis in the field. This fully updated and expanded edition showcases the most current research and insights, featuring a new chapter that provides a theoretical framework for analyzing organizational learning and presents evidence about how the organizational context affects learning processes and outcomes. Drawing from a wide array of studies across the spectrum of management, economics, sociology, and psychology, Organizational Learning explores the dynamics of learning curves in organizations, with particular emphasis on how individuals and groups generate, share, reinforce, and sometimes forget knowledge. With an increased emphasis on service organizations, including healthcare, Linda Argote demonstrates that organizations vary dramatically in the rates at which they learn—with profound implications for productivity, performance, and managerial and strategic decision making.

• Learning curves
• Organizational learning
• Organizational memory
• Productivity
• knowledge depreciation
• knowledge transfer

• Graduate School of Industrial, Administration, Carnegie Mellon University, Pittsburgh, USA

  Linda Argote

Linda Argote is the David M. Kirr and Barbara A. Kirr Professor of Industrial Administration. Her teaching and research interests include organizational learning, productivity, transfer of knowledge, organizational memory, group decision-making and performance.

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