Authors:
- Combines principles of corporate strategy, human resource management, and organization design in discussing ways in which managers can develop a distinctive competitive edge in knowledge services organizations
- Integrates management, marketing and operations management to address issues facing managers of knowledge services
- Presents secondary differentiation strategies for sustained competitive advantages in knowledge services
- Includes supplementary material: sn.pub/extras
Part of the book series: Service Science: Research and Innovations in the Service Economy (SSRI)
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Table of contents (8 chapters)
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Front Matter
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Back Matter
About this book
Knowledge Services Management looks at the transformation of the traditional workplace into a quasi-internal market environment where work activities in knowledge services are organized around clusters of similar or complementary knowledge stocks to address particular types of customer-clients priorities. The book explores a new internal market structure for these service organizations and the implications this presents for managers and scholars in the 21st century workplace. By adopting an internal market perspective, the book develops new organizational forms outside the traditional hierarchical paradigm, which is ill-suited for the emerging knowledge workplace, in order to effectively manage emerging knowledge services. The indispensable role of customer/client in the operations of these organizations is examined, as is the creation of the “Proventure Workplace”, a work environment which accentuates jobs requiring rich cognitive skills for continuing innovation and creativity.
Reviews
From the reviews:
“The aim of this book is to analyse the fundamentals of designing knowledge service organisations both at an individual staff and organisation-wide level. … this is an easy-to-read book that provides a rich set of both theoretical background and industry evidence of the strategies for designing, managing, and controlling the labour as well as the workspace of knowledge services firms. … The book constitutes a useful reading for researchers-academics, high level students, and professionals involved and interested in the management of knowledge services.” (Marianna Sigala, Journal of Product and Brand Management, Vol. 20 (1), 2011)Authors and Affiliations
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Lundquist College of Business, University of Oregon, Eugene, U.S.A.
Peter K. Mills
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Isenberg School of Management, University of Massachusetts, Amherst, U.S.A.
Kevin M. Snyder
Bibliographic Information
Book Title: Knowledge Services Management
Book Subtitle: Organizing Around Internal Markets
Authors: Peter K. Mills, Kevin M. Snyder
Series Title: Service Science: Research and Innovations in the Service Economy
DOI: https://doi.org/10.1007/978-0-387-09519-6
Publisher: Springer New York, NY
eBook Packages: Business and Economics, Business and Management (R0)
Copyright Information: Springer-Verlag US 2009
Hardcover ISBN: 978-0-387-09518-9Published: 25 September 2009
Softcover ISBN: 978-1-4614-2454-3Published: 25 February 2012
eBook ISBN: 978-0-387-09519-6Published: 18 September 2009
Series ISSN: 1865-4924
Series E-ISSN: 1865-4932
Edition Number: 1
Number of Pages: VIII, 189
Topics: Business Strategy/Leadership, Management of Computing and Information Systems, Business and Management, general, Organization