Service Science: Research and Innovations in the Service Economy

The Science of Service Systems

Editors: Demirkan, Haluk, Spohrer, James C., Krishna, Vikas (Eds.)

  • Presents theory-based research with actionable results
  • Features contributions from cross-disciplines and multiple angles
  • Presents a wealth of key concepts in the development of service science advancement
  • Provides a comprehensive foundation for future development
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eBook $109.00
price for USA (gross)
  • ISBN 978-1-4419-8270-4
  • Digitally watermarked, DRM-free
  • Included format: EPUB, PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover $139.00
price for USA
  • ISBN 978-1-4419-8269-8
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
Softcover $139.00
price for USA
  • ISBN 978-1-4614-2868-8
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
About this book

The Science of Service Systems intends to stimulate discussion and understanding by presenting theory-based research with actionable results. Most of the articles focus on formalizing the theoretical foundations for a science of service systems, examining a wide range of substantive issues and implementations related to service science from various perspectives. From the formal (ontologies, representation specifications, decision-making and maturity models) to the informal (analysis frameworks, design heuristics, anecdotal observations), these contributions provide a snapshot in time of the gradually emerging scientific understanding of service systems.

The Science of Service Systems, along with its companion text, Service Systems Implementation, is designed to present multidisciplinary and multisectoral perspectives on the nature of service systems, on research and practice in service, and on the future directions to advance service science. These two volumes compose a collection of articles from those involved in the emerging area known as service science.

Table of contents (18 chapters)

  • Introduction of the Science of Service Systems

    Demirkan, Haluk (et al.)

    Pages 1-11

  • Embedding the New Discipline of Service Science

    Ng, Irene (et al.)

    Pages 13-35

  • Key Dimensions of Service Systems in Value-Creating Networks

    Mele, Cristina (et al.)

    Pages 37-59

  • Making a Science of Service Systems Practical: Seeking Usefulness and Understandability while Avoiding Unnecessary Assumptions and Restrictions

    Alter, Steven

    Pages 61-72

  • Flexible Service Systems

    Polyvyanyy, Artem (et al.)

    Pages 73-90

Buy this book

eBook $109.00
price for USA (gross)
  • ISBN 978-1-4419-8270-4
  • Digitally watermarked, DRM-free
  • Included format: EPUB, PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover $139.00
price for USA
  • ISBN 978-1-4419-8269-8
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
Softcover $139.00
price for USA
  • ISBN 978-1-4614-2868-8
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
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Bibliographic Information

Bibliographic Information
Book Title
The Science of Service Systems
Editors
  • Haluk Demirkan
  • James C. Spohrer
  • Vikas Krishna
Series Title
Service Science: Research and Innovations in the Service Economy
Copyright
2011
Publisher
Springer US
Copyright Holder
Springer Science+Business Media, LLC
eBook ISBN
978-1-4419-8270-4
DOI
10.1007/978-1-4419-8270-4
Hardcover ISBN
978-1-4419-8269-8
Softcover ISBN
978-1-4614-2868-8
Series ISSN
1865-4924
Edition Number
1
Number of Pages
XXIV, 360
Topics