Organizational Change and Innovation

How Organizations Remember

Retaining Knowledge through Organizational Action

Authors: O'Toole, Paddy

  • Focuses on the little-researched phenomenon of organizational knowledge retention, and its implications for enterprise performance
  • Integrates theory and empirical (in-depth case study) research
  • Generates insights into both research and practice in organizational learning, innovation, culture, and behavior
see more benefits

Buy this book

eBook $149.00
price for USA (gross)
  • ISBN 978-1-4419-7524-9
  • Digitally watermarked, DRM-free
  • Included format: EPUB, PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover $199.00
price for USA
  • ISBN 978-1-4419-7523-2
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
Softcover $199.00
price for USA
  • ISBN 978-1-4614-2727-8
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
About this book

How an organization works is largely a function of what it knows—i.e., the collective knowledge about all aspects of the enterprise, from competitive intelligence to formal systems and policies to the ways in which individuals solve problems and share their expertise. Organizational knowledge is not to be found in manuals and web sites, but in the day-to-day interactions among employees, suppliers, customers, investors, and other stakeholders. How Organizations Remember is based on a 10-month study of a technology firm with locations in three countries (Australia, US, and Ireland); the company has undergone rapid growth and expansion, which have had a profound impact on power structures and organizational culture, and hence, on the ways in which knowledge is created and disseminated. The author discovered that what is remembered is diverse, and of differing value within and across the organization. How knowledge is remembered is equally diverse, and ranges from computer files to cartoons on the wall, from stories to the way objects are placed on a desk. Knowledge is influenced by external influences as well as internal influences; knowledge may become a competitive advantage, but may also contribute to inertia. The book combines theoretical perspectives and empirical findings to generate insights that contribute to both research and practice in organizational learning, innovation, culture, and behavior.

About the authors

Paddy O'Toole is a Senior Lecturer at Flinders University, South Australia.

Table of contents (7 chapters)

Buy this book

eBook $149.00
price for USA (gross)
  • ISBN 978-1-4419-7524-9
  • Digitally watermarked, DRM-free
  • Included format: EPUB, PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover $199.00
price for USA
  • ISBN 978-1-4419-7523-2
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
Softcover $199.00
price for USA
  • ISBN 978-1-4614-2727-8
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
Loading...

Recommended for you

Loading...

Bibliographic Information

Bibliographic Information
Book Title
How Organizations Remember
Book Subtitle
Retaining Knowledge through Organizational Action
Authors
Series Title
Organizational Change and Innovation
Series Volume
2
Copyright
2011
Publisher
Springer-Verlag New York
Copyright Holder
Springer Science+Business Media, LLC
eBook ISBN
978-1-4419-7524-9
DOI
10.1007/978-1-4419-7524-9
Hardcover ISBN
978-1-4419-7523-2
Softcover ISBN
978-1-4614-2727-8
Edition Number
1
Number of Pages
XI, 191
Topics