Web Work

1. Front Matter

   Pages i-xiv

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2. Information Seeking and Knowledge Work

   1. Front Matter

      Pages 1-1

      PDF

   2. Information Seeking

      • Chun Wei Choo, Brian Detlor, Don Turnbull

      Pages 3-27

   3. The Structure and Dynamics of Organizational Knowledge

      • Chun Wei Choo, Brian Detlor, Don Turnbull

      Pages 29-67

3. Knowledge Work on Intranets

   1. Front Matter

      Pages 69-69

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   2. The Intranet as Infrastructure for Knowledge Work

      • Chun Wei Choo, Brian Detlor, Don Turnbull

      Pages 71-100

   3. Designing Intranets to Support Knowledge Work

      • Chun Wei Choo, Brian Detlor, Don Turnbull

      Pages 101-130

4. Information Seeking on the World Wide Web

   1. Front Matter

      Pages 131-131

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   2. Models of Information Seeking on the World Wide Web

      • Chun Wei Choo, Brian Detlor, Don Turnbull

      Pages 133-158

   3. Understanding Organizational Web Use

      • Chun Wei Choo, Brian Detlor, Don Turnbull

      Pages 159-187

5. Coda

   1. Coda

      • Chun Wei Choo, Brian Detlor, Don Turnbull

      Pages 189-190

6. Back Matter

   Pages 191-219

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This book brings together three great motifs of the network society: the seeking and using of information by individuals and groups; the creation and application of knowledge in organizations; and the fundamental transformation of these activities as they are enacted on the Internet and the World Wide Web. Of the three, the study of how individuals and groups seek information probably has the longest history, beginning with the early "information needs and uses" studies soon after the Second World War. The study of organizations as knowledge-based social systems is much more recent, and really gained momentum only within the last decade or so. The study of the World Wide Web as information and communication media is younger still, but has generated tremendous excitement, partly because it has the potential to reconfigure the ways in which people seek information and use knowledge, and partly because it offers new methods of analyzing and measuring how in fact such information and knowledge work gets done. As research endeavors, these streams overlap and share conceptual constructs, perspectives, and methods of analysis. Although these overlaps and shared concerns are sometimes apparent in the published research, there have been few attempts to connect these ideas explicitly and identify cross-disciplinary themes. This book is an attempt to fill this void. The three authors of this book possess contrasting backgrounds and thus adopt complementary vantage points to observe information seeking and knowledge work.

• Organizational Knowledge
• Web
• World Wide Web
• information system
• management
• organization

• Faculty of Information Studies, University of Toronto, Canada

  Chun Wei Choo, Brian Detlor, Don Turnbull

Policies and ethics