Service Science: Research and Innovations in the Service Economy

Service Science, Management and Engineering

Education for the 21st Century

Editors: Hefley, Bill, Murphy, Wendy (Eds.)

  • Provides a unique insight into the evolving field of SSME
  • Provides exemplars for educators and industrial leaders in service science education and training
  • Contributors have international backgrounds with SSME experience and education
  • Readers will derive an understanding of education needs and program offerings in SSME
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Buy this book

eBook $139.00
price for USA (gross)
  • ISBN 978-0-387-76578-5
  • Digitally watermarked, DRM-free
  • Included format: PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover $179.00
price for USA
  • ISBN 978-0-387-76577-8
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
Softcover $179.00
price for USA
  • ISBN 978-1-4419-4568-6
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
About this book

Increasingly, academic and industrial leaders are recognizing that college graduates need new skills to address business and technical issues in a service business environment. Because services depend critically on people working together and with technology to provide value for others, these new skills include the ability to integrate across traditional disciplinary areas to obtain globally effective solutions. Service Science, Management and Engineering (SSME) is one such approach to properly focusing education and research on services, and to preparing tomorrow’s graduates to work in an expanding services economy.

Papers in this volume were developed from the 2006 conference hosted by IBM, Service Science, Management, and Engineering — Education for the 21st Century, designed to discuss the current status and foster the development and advancement of SSME. Contributions explore the ways SSME has been introduced into curricula, services research that is underway or is planned, and recommended actions for academia and governments to establish SSME as its own discipline. The book incorporates a variety of perspectives, informed by an international background in SSME experience and education, including management, business, social science, computer science and engineering.

Advanced level computer science researchers and management professionals will benefit from the unique insight into the evolving field of SSME provided by this volume, and will derive an understanding of education needs and program offerings in SSME.

Table of contents (54 chapters)

  • Legitimizing SSME in Academia: Critical Considerations and Essential Actions

    Siegel, Jane (et al.)

    Pages 3-9

  • Holistic Trinity of Services Sciences: Management, Social, and Engineering Sciences

    Larson, Richard C.

    Pages 11-18

  • SSME, Operations Research and Education

    Righini, Giovanni

    Pages 19-24

  • A Designer's view of SSME

    Evenson, Shelley

    Pages 25-30

  • SSME—let's not Forget About Customers and Revenue

    Rust, Roland T.

    Pages 31-34

Buy this book

eBook $139.00
price for USA (gross)
  • ISBN 978-0-387-76578-5
  • Digitally watermarked, DRM-free
  • Included format: PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover $179.00
price for USA
  • ISBN 978-0-387-76577-8
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
Softcover $179.00
price for USA
  • ISBN 978-1-4419-4568-6
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
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Bibliographic Information

Bibliographic Information
Book Title
Service Science, Management and Engineering
Book Subtitle
Education for the 21st Century
Editors
  • Bill Hefley
  • Wendy Murphy
Series Title
Service Science: Research and Innovations in the Service Economy
Copyright
2008
Publisher
Springer US
Copyright Holder
Springer-Verlag US
eBook ISBN
978-0-387-76578-5
DOI
10.1007/978-0-387-76578-5
Hardcover ISBN
978-0-387-76577-8
Softcover ISBN
978-1-4419-4568-6
Series ISSN
1865-4924
Edition Number
1
Number of Pages
XXVI, 384
Topics