Aligning Business Processes and Information Systems

1. Front Matter

   Pages I-XXII

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2. Introduction

   • Robert Heinrich

   Pages 1-13

3. Business Process Quality

   1. Front Matter

      Pages 15-15

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   2. Terms and Definitions

      • Robert Heinrich

      Pages 17-19

   3. Business Process Quality

      • Robert Heinrich

      Pages 21-57

   4. Quality Modeling within Business Process Models

      • Robert Heinrich

      Pages 59-77

4. Aligning Business Process Design and Information System Design

   1. Front Matter

      Pages 79-79

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   2. Foundations and Definitions

      • Robert Heinrich

      Pages 81-98

   3. The Order Picking Process and Involved Information System

      • Robert Heinrich

      Pages 99-102

   4. Mutual Performance Impact between Business Processes and Information Systems

      • Robert Heinrich

      Pages 103-109

   5. Predicting the Mutual Performance Impact between Business Processes and Information Systems

      • Robert Heinrich

      Pages 111-132

   6. Extending Palladio by Business Process Simulation Concepts to Enable an Integrated Simulation

      • Robert Heinrich

      Pages 133-150

   7. Validation

      • Robert Heinrich

      Pages 151-194

5. Conclusion

   1. Front Matter

      Pages 195-195

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   2. Summary and Future Work

      • Robert Heinrich

      Pages 197-210

6. Back Matter

   Pages 211-233

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Business processes and information systems mutually affect each other in non-trivial ways. Frequently, processes are designed without taking the systems’ impact into account, and vice versa. Missing alignment at design-time results in quality problems at run-time. Robert Heinrich gives examples from research and practice for an integrated design of process and system quality. A quality reference-model characterizes process quality and a process notation is extended to operationalize the model. Simulation is a powerful means to predict the mutual quality impact, to compare design alternatives, and to verify them against requirements. The author describes two simulation approaches and discusses interesting insights on their application in practice.

• Business Process Management
• Quality Engineering
• Quality Model
• Simulation
• Software Engineering

• Fakultät für Informatik,IPD Reussner, Karlsruher Institut für Technologie (KIT), Karlsruhe, Germany

  Robert Heinrich

Robert Heinrich is head of the Continuous Quality Engineering research group at Karlsruhe Institute of Technology. He is interested in quality modeling, analysis, and evolution of processes and systems, with a focus on industrial application. This was also the topic of his doctoral thesis created at University of Heidelberg.

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