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  • © 2013

Driving Innovation in Service Organisations

A Study in the German Airport Industry

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Table of contents (6 chapters)

  1. Front Matter

    Pages I-XIX
  2. Introduction

    • Jessica Scheler
    Pages 1-8
  3. Theoretical background

    • Jessica Scheler
    Pages 9-66
  4. Method

    • Jessica Scheler
    Pages 67-94
  5. Empirical findings from the main studies

    • Jessica Scheler
    Pages 105-157
  6. Conclusion and implications

    • Jessica Scheler
    Pages 158-169
  7. Back Matter

    Pages 171-196

About this book

With an ever increasing globalization of the economy, rapid technological progress, and intensifying competition, service firms such as airports constantly have to fuel the engine of renewal to keep on prospering. Nevertheless, research is still left with the critical question how service firms can manage their ability to innovate. By applying a resource perspective, Jessica Scheler explores drivers and barriers affecting the ability to innovate in the airport industry. Findings reveal significant categories and deliver valuable findings for academia and managerial practice particularly with regard to leadership issues, organizational structure, and roles of individuals.

Keywords

Authors and Affiliations

  • Leipzig, Germany

    Jessica Scheler

About the author

Dr. Jessica Scheler wrote her dissertation under the supervision of Prof. Dr. Kathrin Möslein at the Center for Leading Innovation and Cooperation (CLIC) at HHL – Leipzig Graduate School of Management. She now works in innovation management in the technology sector.

Bibliographic Information

Buy it now

Buying options

eBook USD 39.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book USD 54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Other ways to access