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Springer Gabler - Logistik | Global Purchasing Processes in the Business Sector Automotive Aftermarket - Development of a Reference

Global Purchasing Processes in the Business Sector Automotive Aftermarket

Development of a Reference Model

Series: BestMasters

Jäger, Anna-Lena

2014, XVIII, 97 p. 22 illus.

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  • Study in the field of economic sciences

Due to the purchase of many companies in recent years and a still growing Automotive Aftermarket business sector, it was moreover indicated that a reorganization of the Process Map is unavoidable. Anna-Lena Jäger develops a reference model for all purchasing processes in the Automotive Aftermarket business sector. The analysis of the existing processes is carried out on the basis of manuals, central directives and other relevant process documents. By contrast, the new processes are compiled and developed with the support of process experts and affect employees using individual interviews and group discussions.




  • The Automotive Aftermarket Business Sector
  • Approach of the Survey and Modeling of Processes
  • Process Modeling with BPMN



Target Groups

  • Researchers and students in the fields of management, purchase and logistics
  • Executives and consultants in these areas



The Author

Anna-Lena Jäger wrote her master thesis under the supervision of Prof. Dr. Jürgen Gottschalck at the Department of Business Administration and Engineering at the University of Applied Science Pforzheim.

Content Level » Research

Keywords » Automotive Aftermarket Business Sector - Process Modeling with BPMN - Purchase and Logistics

Related subjects » Logistik - Organisation

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