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Due to the purchase of many companies in recent years and a still growing Automotive Aftermarket business sector, it was moreover indicated that a reorganization of the Process Map is unavoidable. Anna-Lena Jäger develops a reference model for all purchasing processes in the Automotive Aftermarket business sector. The analysis of the existing processes is carried out on the basis of manuals, central directives and other relevant process documents. By contrast, the new processes are compiled and developed with the support of process experts and affect employees using individual interviews and group discussions.
The Automotive Aftermarket Business Sector
Approach of the Survey and Modeling of Processes
Process Modeling with BPMN
Researchers and students in the fields of management, purchase and logistics
Executives and consultants in these areas
Anna-Lena Jäger wrote her master thesis under the supervision of Prof. Dr. Jürgen Gottschalck at the Department of Business Administration and Engineering at the University of Applied Science Pforzheim.
Content Level »Research
Keywords »Automotive Aftermarket Business Sector - Process Modeling with BPMN - Purchase and Logistics