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Effective knowledge transfer plays a significant role in attaining competitive advantage in today's globalized knowledge economy. Based on the methodological foundation of design-oriented artifact construction in Information Systems (IS) research, Jörg Schmidl develops a new approach to connect knowledge workers. The new approach not only takes into account the actors' abilities but also their context and their potential willingness to interact - a facet on which contemporary approaches put only little emphasis. The prototypical implementation in a business software application showcased the great potential as well as broad user acceptance.
Fundamental Concepts and Theoretical Basis.- State of the Art in Expert Mediation.- Success Factors for Knowledge Management Projects.- Concept for Fostering Knowledge Exchange Based on Task Overlap.- Determining a Suitable Similarity Measure.- Results of Prototype Application.