Logo - springer
Slogan - springer

New & Forthcoming Titles | Telephone and Helpdesk Skills - A Guide to Professional English

Telephone and Helpdesk Skills

A Guide to Professional English

Wallwork, Adrian

2014, XVI, 178 p. 1 illus.

Available Formats:
Springer SmartBook
Information

Springer SmartBook is the new eBook generation. You can read Springer Smartbooks on any smartphone, tablet or laptop/desktop machine. Smartbooks are optimized for Smartphones and Tablets. Find further information on www.springer.com/smartbooks

You can pay for Springer Smartooks with Visa, Mastercard, American Express or Paypal.

After the purchase you can directly access the Smartbook via Online Reader. The access is valid infinitely. For security reasons you need only to login before reading your Smartbook online

 
$19.99

(net) price for USA

ISBN 978-1-4939-1812-6

includes note taking, highlight and search functionality, might contain videos, glossary and quizzes

available via online reader


learn more about Springer SmartBooks

add to marked items

eBook
Information

Springer eBooks may be purchased by end-customers only and are sold without copy protection (DRM free). Instead, all eBooks include personalized watermarks. This means you can read the Springer eBooks across numerous devices such as Laptops, eReaders, and tablets.

You can pay for Springer eBooks with Visa, Mastercard, American Express or Paypal.

After the purchase you can directly download the eBook file or read it online in our Springer eBook Reader. Furthermore your eBook will be stored in your MySpringer account. So you can always re-download your eBooks.

 
$9.99

(net) price for USA

ISBN 978-1-4939-0638-3

digitally watermarked, no DRM

Included Format: PDF and EPUB

download immediately after purchase


learn more about Springer eBooks

add to marked items

Softcover
Information

Softcover (also known as softback) version.

You can pay for Springer Books with Visa, Mastercard, American Express or Paypal.

Standard shipping is free of charge for individual customers.

 
$19.99

(net) price for USA

ISBN 978-1-4939-0637-6

free shipping for individuals worldwide

usually dispatched within 3 to 5 business days


add to marked items

  • Make effective phone calls in English
  • Contains a chapter of useful phrases
  • Great resource for teachers of business English

If you are a non-native English speaker and make telephone calls as part of your work, then this book is for you. By applying the suggested guidelines, you will stand a much greater chance of making an effective telephone call. You will learn how to:

  • prepare for a call both psychologically and from an English language point of view
  • receive calls (if you work on reception)
  • leave messages
  • find out about another company and talk about your own company
  • chase people (i.e. people who have not followed up your requests)
  • deal with difficult calls and callers, and improve your telephone manner
  • use the telephone while working on a help desk or helpline
  • resolve language difficulties (i.e. when you cannot understand the other person's English)
  • improve your pronunciation
  • use resources on the Internet to improve your listening skills

The book concludes with a chapter of useful phrases. There is a brief introduction for trainers on how to teach telephone and helpdesk skills within a Business English course.

Adrian Wallwork is the author of over 30 books aimed at helping non-native English speakers to communicate more effectively in English. He has published 13 books with Springer Science+Business Media.

Other books in this Professional English series:

Email and Commercial Correspondence

CVs, Resumes, and LinkedIn

User Guides, Manuals, and Technical Writing

Meetings, Negotiations, and Socializing

Presentations, Demos, and Training Sessions

Content Level » Popular/general

Keywords » business relationships - clients - conversations

Related subjects » Popular Science

Table of contents / Sample pages 

Popular Content within this publication 

 

Articles

Read this Book on Springerlink

Services for this book

New Book Alert

Get alerted on new Springer publications in the subject area of Careers in Business and Mangagement.