Overview
The most comprehensive research internationally on clinician-patient communication in hospital emergency departments
Clear & comprehensive communication strategies for healthcare practitioners
Detailed description of communication issues and problems based on authentic recordings of emergency departments
Includes supplementary material: sn.pub/extras
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Table of contents (7 chapters)
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Front Matter
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Back Matter
Keywords
About this book
This book was conceived in response to the increasing recognition of the central role of communication in effective healthcare delivery, particularly in high-stress contexts. Over a three-year period, the research team investigated communication between patients and clinicians in five representative emergency departments (EDs). The book describes the communicative complexity and intensity of work in the ED and identifies the features of successful patient-clinician interactions. Drawing on authentic examples of communication within the ED, the book provides comprehensive communication strategies for healthcare professionals that can be readily integrated into everyday practice.Â
‘Professor Diana Slade and her colleagues have written an innovative and practical book on communication and relationships in emergency departments and their effects on the patient experience. Rarely does one find a book that so seamlessly translates research findings into practical action strategies. The book is an invaluable resource for the training of physicians, nurses, hospital administrators and others in healthcare.’Â
-Â Â Â Â Â Â Â Â Â Elizabeth A. Rider, MSW, MD, FAAP, Department of Pediatrics, Harvard Medical SchoolÂ
‘My participation in the UTS Emergency Communication project provided extraordinary insights into the complexities and subtleties of communication encounters during a patient’s emergency department journey. This project has made a lasting impact on my daily work, and I hope will improve emergency patient care into the future.’Â
-Â Â Â Â Â Â Â Â Â Dr Nick Taylor, Emergency Medicine Specialist, The Canberra HospitalÂ
‘The captured clinical conversations between doctors, nurses and patients are fascinating... The discussion and conclusions provide a rare insight into an integral and critical component of Emergency Medicine practice. The team, led by Professor Slade, was truly unobtrusive, professional and personable.’Â
-Â Â Â Â Â Â Â Â Â Dr Marian Lee, Emergency Physician, Director of Emergency Medicine Training
Authors and Affiliations
Bibliographic Information
Book Title: Communicating in Hospital Emergency Departments
Authors: Diana Slade, Marie Manidis, Jeannette McGregor, Hermine Scheeres, Eloise Chandler, Jane Stein-Parbury, Roger Dunston, Maria Herke, … Christian M.I.M. Matthiessen
DOI: https://doi.org/10.1007/978-3-662-46021-4
Publisher: Springer Berlin, Heidelberg
eBook Packages: Humanities, Social Sciences and Law, Social Sciences (R0)
Copyright Information: Springer-Verlag Berlin Heidelberg 2015
Hardcover ISBN: 978-3-662-46020-7Published: 12 May 2015
Softcover ISBN: 978-3-662-52457-2Published: 29 October 2016
eBook ISBN: 978-3-662-46021-4Published: 28 April 2015
Edition Number: 1
Number of Pages: XIX, 158
Number of Illustrations: 20 illustrations in colour
Topics: Communication Studies, Medicine/Public Health, general, Applied Linguistics