Overview
- Make effective phone calls in English
- Contains a chapter of useful phrases
- Great resource for teachers of business English
- Includes supplementary material: sn.pub/extras
Part of the book series: Guides to Professional English (GPE)
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Table of contents (18 chapters)
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Front Matter
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Back Matter
Keywords
About this book
If you are a non-native English speaker and make telephone calls as part of your work, then this book is for you. By applying the suggested guidelines, you will stand a much greater chance of making an effective telephone call. You will learn how to:
- prepare for a call both psychologically and from an English language point of view
- receive calls (if you work on reception)
- leave messages
- find out about another company and talk about your own company
- chase people (i.e. people who have not followed up your requests)
- deal with difficult calls and callers, and improve your telephone manner
- use the telephone while working on a help desk or helpline
- resolve language difficulties (i.e. when you cannot understand the other person's English)
- improve your pronunciation
- use resources on the Internet to improve your listening skills
The book concludes with a chapter of useful phrases. There is a brief introduction for trainers on how to teach telephone and helpdesk skills within a Business English course.
Authors and Affiliations
About the author
Bibliographic Information
Book Title: Telephone and Helpdesk Skills
Book Subtitle: A Guide to Professional English
Authors: Adrian Wallwork
Series Title: Guides to Professional English
DOI: https://doi.org/10.1007/978-1-4939-0638-3
Publisher: Springer New York, NY
eBook Packages: Business and Economics, Business and Management (R0)
Copyright Information: Springer Science+Business Media New York 2014
Softcover ISBN: 978-1-4939-0637-6Published: 20 June 2014
eBook ISBN: 978-1-4939-0638-3Published: 19 June 2014
Series ISSN: 2945-5456
Series E-ISSN: 2945-5464
Edition Number: 1
Number of Pages: XVI, 178
Number of Illustrations: 1 b/w illustrations
Topics: Careers in Business and Mangagement, Popular Science, general