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For Librarians - eProducts - MyCopy | Frequently Asked MyCopy Questions

Frequently Asked MyCopy Questions

What are MyCopy books? 

MyCopy books are printed versions from the Springer eBook Collection to which your library provides you access via SpringerLink. MyCopy complements the Springer eBook Collection and enables you to choose the content format that best suits your individual research needs. You may opt for the eBook format or the printed book – whatever you prefer. MyCopy books have a colored soft cover, with the interior being black and white. Thus, colored illustrations in the eBook and conventional Springer print books are always monochrome in the corresponding MyCopy book.

What is the price of a MyCopy book?  

Every MyCopy book is available at USD/EUR 24.99, including shipping and handling. In addition in the United Kingdom the MyCopy price is 24.99 GBP, and for Switzerland 24.99 CHF. The currency is automatically applied to your location.
It is available to you at this price because your library subscribes to at least one Springer eBook package.

Who can buy MyCopy books?  

MyCopy books are only available to SpringerLink users that are patrons of a participating library that owns and/or subscribes to at least one Springer eBook Subject Collection.

How many MyCopy books can I order? 

The total number of eBooks that you may order depends on how many Springer eBook Subject Collections your library has. If your library provides access to the complete Springer eBook Collection, you have the ability to order thousands of eBooks, depending to trim size and number of pages to be able to digitally print the book. The total number of books that you may order is not restricted, but you may only order a single title once. Please note that MyCopy books are for individual use only and are not for resale.

How do I pay for MyCopy books? 

MyCopy books may be purchased securely via credit card or with PayPal on SpringerLink. Once payment has been approved, you will receive an order confirmation and an electronic invoice via email.
In case you encounter problems with the order or payment process, you may contact the Springer Customer Service Center: orders-hd-individuals@springer.com.

Why should I register and log in before I buy a MyCopy book on SpringerLink? 

Your MyCopy order details will be recorded in your personal Order History on SpringerLink, if you register and log in before ordering a MyCopy book. You can retrieve the order information from the My SpringerLink profile at any time and keep an overview of what you have ordered in the past. The information provided in the Order History may also be helpful should you contact Customer Service with order, re-order, or payment questions.
In case you encounter problems with the order or payment process, you may contact the Springer Customer Service Center: orders-hd-individuals@springer.com.

Who should I contact when I encounter problems with the order or payment process?  

In case you encounter problems with the order or payment process, you may contact the Springer Customer Service Center: orders-hd-individuals@springer.com.

Who should I contact if I receive a damaged book or a book that I did not order? 

You may contact the Springer Customer Service Center to request a re-order at:
  • orders-hd-individuals@springer.com
In order to process your request, the helpdesk requires the MyCopy order number in the confirmation email you received. Please have this confirmation email ready when speaking with a customer representative. If you email the Springer Customer Service Center, please forward the confirmation email to the helpdesk together with your request. The MyCopy order number is also indicated on the packaging slip that comes with the book.

How are MyCopy books shipped to me and what is the shipping and handling fee? 

MyCopy books are shipped directly from the Print-on-Demand provider to the customer. The shipping and handling fee for basic ground shipping is included in the standard MyCopy price of 24.99.

How long is the delivery time for MyCopy books? 

The delivery time for MyCopy books is 8 to 11 business days, depending on location.

How to Order MyCopy - Presentation (PDF)