Editors:
- Comprises selections from the proceedings of the Second International Conference on Serviceology (ICServ2014), held [in 2014] in Yokohama
- Presents developed theories of service based on system design and management theory
- Includes service cases provided by both Japanese manufacturing companies and service companies
Conference series link(s): ICServ: International Conference on Serviceology
Conference proceedings info: ICServ 2014.
Buy it now
Buying options
Tax calculation will be finalised at checkout
Other ways to access
This is a preview of subscription content, log in via an institution to check for access.
Table of contents (41 papers)
-
Front Matter
-
Service in General
-
Front Matter
-
-
Context Based Service and Technology
-
Front Matter
-
-
Healthcare Services
-
Front Matter
-
About this book
This book provides a useful overall guide to the state of the art in theory and practice of services. It can also serve as a reference book for researchers in various fields, including engineering, marketing, economics, and other disciplines. Advanced works presented here were selected from the proceedings of the Second International Conference on Serviceology (ICServ2014), held September 14–16, 2014. This book helps readers to understand serviceology, which tackles with a broad range of services, the globalization of the economy and also enhances the quality of life of local residents.
Editors and Affiliations
-
Graduate School of System Design and Management, Keio University, Yokohama, Japan
Takashi Maeno
-
Graduate School of Entrepreneurship, Tokyo University of Technology, Tokyo, Japan
Yuriko Sawatani
-
The University of Tokyo, Kashiwa, Japan
Tatsunori Hara
Bibliographic Information
Book Title: Serviceology for Designing the Future
Book Subtitle: Selected and Edited Papers of the 2nd International Conference on Serviceology
Editors: Takashi Maeno, Yuriko Sawatani, Tatsunori Hara
DOI: https://doi.org/10.1007/978-4-431-55861-3
Publisher: Springer Tokyo
eBook Packages: Engineering, Engineering (R0)
Copyright Information: Springer Japan 2016
Hardcover ISBN: 978-4-431-55859-0Published: 30 September 2016
Softcover ISBN: 978-4-431-56714-1Published: 15 June 2018
eBook ISBN: 978-4-431-55861-3Published: 18 September 2016
Edition Number: 1
Number of Pages: XI, 603
Number of Illustrations: 298 b/w illustrations
Topics: Engineering Economics, Organization, Logistics, Marketing, Operations Management, Engineering Design, Information Systems and Communication Service