Serviceology for Smart Service System

Selected papers of the 3rd International Conference of Serviceology

Editors: Sawatani, Y., Spohrer, J., Kwan, S., Takenaka, T. (Eds.)

  • Includes chapters related to diverse research fields, such as engineering, marketing, and economics
  • Presents not only academic theories but also industrial practices
  • Provides many service cases from both the manufacturing and service industries
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eBook 142,79 €
price for Spain (gross)
valid through November 5, 2017
  • ISBN 978-4-431-56074-6
  • Digitally watermarked, DRM-free
  • Included format: EPUB, PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover 176,79 €
price for Spain (gross)
valid through November 5, 2017
  • ISBN 978-4-431-56072-2
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
  • The final prices may differ from the prices shown due to specifics of VAT rules
About this book

Services are key activities in a globalized economy and they also underlie the quality of life of local residents. The advanced work presented in this book was selected from the proceedings of the Third International Conference on Serviceology (ICServ2015), held July 7–9, 2015, in San Jose, CA, USA. The conference was supported by the Society for Serviceology. The society was established in 2012 in Japan to explore the scientific systematization of services and to promote technological developments for solutions to industrial issues.
This book provides a useful general guide to the state of the art in the theory and practice of services. It can also serve as a valuable reference book for researchers in a wide range of fields from engineering to marketing and economics.

Table of contents (43 chapters)

  • A New Service Class Scheme for Service Innovation in Japanese Automation Industry

    Yuki, Yoshitaka (et al.)

    Pages 3-10

    Preview Buy Chapter 30,19 €
  • Design of Service Ecosystem Based on Interactive Design Support in the Case of Job-Hunting Support Services

    Wakisaka, Yuki (et al.)

    Pages 11-18

    Preview Buy Chapter 30,19 €
  • A Method for Supporting Customer Model Construction: Using a Topic Model for Public Service Design

    Mizoguchi, Satoshi (et al.)

    Pages 19-25

    Preview Buy Chapter 30,19 €
  • A Proposal of the Emotion Hierarchy Diagram for Designing the Service Processes

    Shimazaki, Nanami (et al.)

    Pages 27-37

    Preview Buy Chapter 30,19 €
  • A Creed for Service Designers

    Kwan, Stephen K. (et al.)

    Pages 39-44

    Preview Buy Chapter 30,19 €

Buy this book

eBook 142,79 €
price for Spain (gross)
valid through November 5, 2017
  • ISBN 978-4-431-56074-6
  • Digitally watermarked, DRM-free
  • Included format: EPUB, PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover 176,79 €
price for Spain (gross)
valid through November 5, 2017
  • ISBN 978-4-431-56072-2
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
  • The final prices may differ from the prices shown due to specifics of VAT rules
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Bibliographic Information

Bibliographic Information
Book Title
Serviceology for Smart Service System
Book Subtitle
Selected papers of the 3rd International Conference of Serviceology
Editors
  • Yuriko Sawatani
  • James Spohrer
  • Stephen Kwan
  • Takeshi Takenaka
Copyright
2017
Publisher
Springer Japan
Copyright Holder
Springer Japan
eBook ISBN
978-4-431-56074-6
DOI
10.1007/978-4-431-56074-6
Hardcover ISBN
978-4-431-56072-2
Edition Number
1
Number of Pages
X, 400
Number of Illustrations and Tables
74 b/w illustrations, 186 illustrations in colour
Topics