Driving Networked Service Productivity

1. Front Matter

   Pages I-XXI

   PDF

2. Introduction: About the research

   • Christofer F. Daiberl

   Pages 3-18

3. Foundations: Key concepts of the research

   • Christofer F. Daiberl

   Pages 19-47

4. Systematic literature review: Approaches for improving service productivity from a network perspective

   • Christofer F. Daiberl

   Pages 49-89

5. Exploratory case study: Proposing the concept of networked service productivity

   • Christofer F. Daiberl

   Pages 91-127

6. Design science research study: Proposing a technique for driving networked service productivity

   • Christofer F. Daiberl

   Pages 129-193

7. Reflections and conclusion: Driving networked service productivity

   • Christofer F. Daiberl

   Pages 195-219

8. Back Matter

   Pages 221-264

   PDF

Christofer F. Daiberl explores how to enhance the productivity of services delivered by a network of co-providers. Harnessing empirical insights and synthesizing contributions from service design, information systems, and engineering, the author develops a systematic productivity improvement technique. The technique supports practitioners to iteratively discover and seize opportunities to enhance productivity for their own organization, customers, and relevant co-providers. Reflecting on the overall results, five general design principles are proposed that support the development of new artifacts fostering truly productive services in a networked world.  

• Driving Networked Service Productivity
• Service productivity
• Service delivery network
• Networked service productivity
• Service productivity improvement approaches
• Networked service productivity improvement technique
• Design science research
• Design principles
• Service design
• Modeling networked service delivery
• Information systems
• Work system theory
• Service engineering
• FMEA

• FAU Erlangen Nürnberg, Nürnberg, Germany

  Christofer F. Daiberl

Christofer F. Daiberl received his PhD from the Friedrich-Alexander-Universität Erlangen-Nürnberg, where he worked as a Research Associate for Prof. Dr. Kathrin M. Möslein at the Chair of Information Systems – Innovation & Value Creation.  

Policies and ethics