Social Knowledge Management in Action

1. Front Matter

   Pages i-xi

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2. Social Media and Knowledge Management: A Perfect Couple

   • Remko Helms, Jocelyn Cranefield, Jurriaan van Reijsen

   Pages 1-13

3. Enterprise Social Networks for Knowledge Management: Conceptual Foundations

   1. Front Matter

      Pages 15-15

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   2. Enterprise Social Networks: Platforms for Enabling and Understanding Knowledge Work?

      • Janine Hacker

      Pages 17-37

   3. Transformation of Knowledge Sharing Motivations in the Presence of Social Media

      • Mohammadbashir Sedighi, Mohammad T. Isaai

      Pages 39-57

4. Managing the Implementation of KM: Identifying What Works

   1. Front Matter

      Pages 59-59

      PDF

   2. A Comparative Analysis of Social Information and Communication Systems for Supporting Potential Absorptive Capacity

      • Everist Limaj, Edward W. N. Bernroider

      Pages 61-79

   3. Web 2.0 Applications for Knowledge Management in Small and Micro Firms: Top-Down vs. Bottom-Up Approach

      • Ettore Bolisani, Enrico Scarso

      Pages 81-99

   4. Web 2.0 and Personal Knowledge Management: A Framework of Skills for Effectiveness

      • Rouhollah Fathizargaran, Jocelyn Cranefield

      Pages 101-122

5. Frontiers for Social Knowledge Management

   1. Front Matter

      Pages 123-123

      PDF

   2. Dimensions of User Behavior in Enterprise Social Networks

      • Janine Hacker, Rebecca Bernsmann, Kai Riemer

      Pages 125-146

   3. Design and Implementation of Socially Driven Knowledge Management Systems for Revitalizing Endangered Languages

      • Asfahaan Mirza, David Sundaram

      Pages 147-167

Knowledge management (KM) is about managing the lifecycle of knowledge consisting of creating, storing, sharing and applying knowledge. Two main approaches towards KM are codification and personalization. The first focuses on capturing knowledge using technology and the latter on the process of socializing for sharing and creating knowledge. Social media are becoming very popular as individuals and also organizations learn how to use it. The primary applications of social media in a business context are marketing and recruitment. But there is also a huge potential for knowledge management in these organizations. For example, wikis can be used to collect organizational knowledge and social networking tools, which leads to exchanging new ideas and innovation. The interesting part of social media is that, by using them, one immediately starts to generate content that can be useful for the organization. Hence, they naturally combine the codification and personalisation approaches to KM. This book aims to provide an overview of new and innovative applications of social media and to report challenges that need to be solved. One example is the watering down of knowledge as a result of the use of organizational social media (Von Krogh, 2012).

• Enterprise Social Networks
• Knowledge Management
• Knowledge Sharing
• Social Knowledge Management
• Social Media
• Web 2.0

• Faculty of Management, Science and Technology, Open University, Heerlen, The Netherlands

  Remko Helms

• School of Information Management, Victoria University of Wellington, Lambton Quay, Pipitea Campus, New Zealand

  Jocelyn Cranefield

• The Courseware Company, Utrecht, The Netherlands

  Jurriaan van Reijsen

Policies and ethics