Authors:
Offers a framework for the development of business models of banks
Shows how customer value is created in banks, focusing on the Zurich model
Includes an exclusive chapter on systemic change management
Includes supplementary material: sn.pub/extras
Part of the book series: Management for Professionals (MANAGPROF)
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Table of contents (10 chapters)
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Front Matter
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New Rules: The Drivers of Future-Viable Banking
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Front Matter
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From Classic Business Models to a Customer-Centred Banking Architecture
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Front Matter
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Change: The Path to a Future-Viable Bank Architecture (With a Significant Contribution by Charlotte Götz)
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Front Matter
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Guidelines for Future-Viable Business Models
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Front Matter
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About this book
The banking sector is undergoing a process of fundamental transformation – mainly due to the challenges of digitalization, insistent customers, regulation and a volatile economic environment. This book provides an in-depth understanding of the underlying logic of 21st century’s banking environment and helps to develop a roadmap for the successful transformation of contemporary business models. The authors introduce the ‘Zurich model for a customer-centric banking architecture enabling the reader to develop a sustainable business model which copes with the challenges of this information age. They identify customer behavior traps in such an environment; introduce adequate strategic instruments and cornerstones for providing added value through financial services, and provide core factors for conducting a successful transformation process.
Authors and Affiliations
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Swiss Institute for Financial Education, Zurich, Switzerland
Stefanie Auge-Dickhut, Bernhard Koye
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BIG - Banking Innovation Group GmbH, Stuttgart, Germany
Axel Liebetrau
About the authors
Stefanie Auge-Dickhut is Head of Research and Deputy Director of the Swiss Institute for Financial Education (SIF) which is part of the Kalaidos University of Applied Science Switzerland. She has a broad knowledge as consultant and researcher with various publications and has worked in the finance field (team head Ernst & Young), notably in the banking industry (head of valuation HVB Consult) for more than 10 years. She is founding partner of Koye & Partner Consulting.
Prof. Bernhard Koye is Director of the SIF and a specialist in business models of banks and change management and a senior expert in banking education. Among others, he acted as divisional head executive education at Swiss Finance Institute; as department head for leadership and Executive training at UBS Wealth Management and as Managing Director of the Zurich Wealth Forum. He is founding partner of Koye & Partner Consulting.
Axel Liebetrau is a thought-leader for innovation and foresight in banking and insurance. He is speaker, consultant and entrepreneur with passion and commitment. Axel Liebetrau has a German degree in Banking and Finance and UK Master of Business Administration in International Management Consulting. He is founder of BIG – Banking Innovation Group, Europe's only management consultancy focused on innovation and trends in Banking and Insurance.
Bibliographic Information
Book Title: Customer Value Generation in Banking
Book Subtitle: The Zurich Model of Customer-Centricity
Authors: Stefanie Auge-Dickhut, Bernhard Koye, Axel Liebetrau
Series Title: Management for Professionals
DOI: https://doi.org/10.1007/978-3-319-19938-2
Publisher: Springer Cham
eBook Packages: Economics and Finance, Economics and Finance (R0)
Copyright Information: Springer International Publishing Switzerland 2016
Hardcover ISBN: 978-3-319-19937-5Published: 27 July 2015
Softcover ISBN: 978-3-319-36879-5Published: 15 October 2016
eBook ISBN: 978-3-319-19938-2Published: 17 July 2015
Series ISSN: 2192-8096
Series E-ISSN: 2192-810X
Edition Number: 1
Number of Pages: XXII, 195
Number of Illustrations: 18 b/w illustrations, 35 illustrations in colour
Topics: Finance, general, Corporate Governance, Organization