Handbook of Quality Management in Behavioral Health

1. Front Matter

   Pages i-xiv

   PDF

2. The Changing Context for Quality Management in Behavioral Health

   1. Front Matter

      Pages 1-1

      PDF

   2. The Changing Health Services Environment and Its Impact on Quality Management in Behavioral Health

      • Warwick G. Troy, Sharon A. Shueman

      Pages 3-13

   3. Challenges to the Preservation of Quality in Cost-Contained Behavioral Health Systems

      • Steven S. Sharfstein, Anne M. Stoline

      Pages 15-29

3. Tools for Quality Management

   1. Front Matter

      Pages 31-31

      PDF

   2. Protecting the Consumer

      • Judith Emerson, George Stricker

      Pages 33-52

   3. Information Management for Clinical Decision Making

      • Ron L. Meredith, Stephen L. Bair, G. R. Ford

      Pages 53-93

   4. Quality Improvement

      • Michael J. Lambert, Jonathan C. Huefner, Curtis W. Reisinger

      Pages 95-110

   5. Provider Profiling as a Quality Improvement Tool

      • Sharon A. Shueman, Nancy E. Lane

      Pages 111-125

4. Quality Management in Practice

   1. Front Matter

      Pages 127-127

      PDF

   2. The Role of the Managed Care Organization in Ensuring Quality of the Service System

      • Susan J. Penner

      Pages 129-143

   3. Critical Indicators of Quality of a Service System

      • Sharon A. Shueman, Kathy Allen

      Pages 145-156

   4. Challenges to Quality Management in the Public Sector

      • Susan J. Penner, Sheila Baler, Margaret Walkover, Edward Cohen

      Pages 157-169

   5. Quality Management Practice Issues in Behavioral Health Groups

      • David A. Young, Stephen Long

      Pages 171-192

   6. Ensuring Quality in the Treatment of Chemical Dependency

      • David A. Zanis, A. Thomas McLellan

      Pages 193-215

   7. Quality Management in Practice

      • Daniel J. Abrahamson, Karen W. Saakvitne

      Pages 217-235

   8. Practice Guidelines Regarding the Conduct of Psychotherapy with Children and Adolescents

      • Richard J. Morris, Yvonne P. Morris

      Pages 237-264

   9. Using Practice Guidelines for Quality Improvement in the Treatment of Depressive Disorders in Managed Delivery Systems

      • Michael Jospe

      Pages 265-275

5. For the Good of the Public

   1. Front Matter

      Pages 277-277

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   2. Governmental Initiatives in the Area of Quality Assurance

      • Patrick H. DeLeon, Nancy K. Gilmore-Lee, Stephen A. Ragusea, Paul A. Eckert

      Pages 279-302

For the first time in history, behavioral health providers are expected to understand and participate in activities intended to access and improve the quality of services they provide. This handbook is designed as a general resource in the field of behavioral health quality management for a very diverse group of readers, including graduate and undergraduate students, payors, purchasers and administrators within managed care organizations, public sector service system planners and managers, applied health services researchers and program evaluators. This volume provides a comprehensive context for the development of quality management (QM) in health services - behavioral health in particular - as well as an overview of tools, techniques, and programs reflecting QM in practice. It also offers perspectives on both internally- and externally-based QM activities.

• QM
• Quality of Service (QoS)
• health care
• managed care
• management
• organization
• quality assurance
• stress

• Derner Institute of Advanced Psychological Studies, Adelphi University, Garden City, USA

  George Stricker

• University of Southern California, Los Angeles, USA

  Warwick G. Troy

• Shueman Troy Associates, Pasadena, USA

  Sharon A. Shueman

Policies and ethics