Editors:
- Presents theory-based research with actionable results
- Contributions from cross-disciplines and multiple angles
- Presents a wealth of key concepts in the development of service science advancement
- Provides a comprehensive foundation for future development
Part of the book series: Service Science: Research and Innovations in the Service Economy (SSRI)
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Table of contents (18 chapters)
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Front Matter
About this book
The Science of Service Systems intends to stimulate discussion and understanding by presenting theory-based research with actionable results. Most of the articles focus on formalizing the theoretical foundations for a science of service systems, examining a wide range of substantive issues and implementations related to service science from various perspectives. From the formal (ontologies, representation specifications, decision-making and maturity models) to the informal (analysis frameworks, design heuristics, anecdotal observations), these contributions provide a snapshot in time of the gradually emerging scientific understanding of service systems.
The Science of Service Systems, along with its companion text, Service Systems Implementation, is designed to present multidisciplinary and multisectoral perspectives on the nature of service systems, on research and practice in service, and on the future directions to advance service science. These two volumes compose a collection of articles from those involved in the emerging area known as service science.
Editors and Affiliations
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Department of Information Systems, W. P. Carey School of Business, Tempe, USA
Haluk Demirkan
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IBM Research - Almaden, San Jose, USA
James C. Spohrer
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IBM Almaden Research Center, San Jose, USA
Vikas Krishna
Bibliographic Information
Book Title: The Science of Service Systems
Editors: Haluk Demirkan, James C. Spohrer, Vikas Krishna
Series Title: Service Science: Research and Innovations in the Service Economy
DOI: https://doi.org/10.1007/978-1-4419-8270-4
Publisher: Springer New York, NY
eBook Packages: Computer Science, Computer Science (R0)
Copyright Information: Springer Science+Business Media, LLC 2011
Hardcover ISBN: 978-1-4419-8269-8Published: 29 April 2011
Softcover ISBN: 978-1-4614-2868-8Published: 28 May 2013
eBook ISBN: 978-1-4419-8270-4Published: 20 April 2011
Series ISSN: 1865-4924
Series E-ISSN: 1865-4932
Edition Number: 1
Number of Pages: XXIV, 360
Topics: Management of Computing and Information Systems, Management, Operations Research/Decision Theory, IT in Business