Practical Studies in E-Government

1. Front Matter

   Pages i-x

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2. Back to Practice, a Decade of Research in E-Government

   • Saïd Assar, Imed Boughzala, Isabelle Boydens

   Pages 1-12

3. E-Procurement, from Project to Practice: Empirical Evidence from the French Public Sector

   • Godefroy Beauvallet, Younès Boughzala, Saïd Assar

   Pages 13-27

4. Implementation of E-Government in Mexico: The Case of Infonavit

   • Lizbeth Herrera, J. Ramon Gil-Garcia

   Pages 29-47

5. The Casualty Assistance Readiness Enhancement System: A Case Study in Rapid Prototyping and Design for Flexibility

   • Simon R. Goerger, Ernest Y. Wong, Dale L. Henderson, Brian K. Sperling, William Bland

   Pages 49-70

6. An Overview of Some Electronic Identification Use Cases in Europe

   • Fabrice Mattatia

   Pages 71-92

7. Privacy and Personal Information Held by Government: A Comparative Study, Japan and New Zealand

   • Rowena Cullen

   Pages 93-112

8. Strategic Issues Relating to Data Quality for E-Government: Learning from an Approach Adopted in Belgium

   • Isabelle Boydens

   Pages 113-130

9. Long-Term Verifiability of Remote Electronic Elections

   • Lucie Langer

   Pages 131-147

10. Law-Based Ontology for E-Government Services Construction – Case Study: The Specification of Services in Relationship with the Venture Creation in Switzerland

    • Abdelaziz Khadraoui, Wanda Opprecht, Michel Léonard, Christine Aïdonidis

    Pages 149-166

11. Architectural Principles for Orchestration of Cross-Organizational Service Delivery: Case Studies from the Netherlands

    • Anne Fleur van Veenstra, Marijn Janssen

    Pages 167-185

12. Achieving Interoperability Through Base Registries for Governmental Services and Document Management

    • Yannis Charalabidis, Fenareti Lampathaki, Dimitris Askounis

    Pages 187-203

13. Envisioning Advanced User Interfaces for E-Government Applications: A Case Study

    • Gaëlle Calvary, Audrey Serna, Joëlle Coutaz, Dominique Scapin, Florence Pontico, Marco Winckler

    Pages 205-228

14. Practices to Develop Spatial Data Infrastructures: Exploring the Contribution to E-Government

    • Joep Crompvoets, Glenn Vancauwenberghe, Geert Bouckaert, Danny Vandenbroucke

    Pages 229-248

15. Back Matter

    Pages 249-251

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Information and communication technology (ICT) is permeating all aspects of service management; in the public sector, ICT is improving the capacity of government agencies to provide a wide array of innovative services that benefit citizens. E-Government is emerging as a multidisciplinary field of research based initially on empirical insights from practice. Efforts to theoretically anchor the field have opened perspectives from multiple research domains, as demonstrated in Practical Studies in E-Government. In this volume, the editors and contributors consider the evolution of the e-government field from both practical and research perspectives. Featuring in-depth case studies of initiatives in eight countries, the book deals with such technology-oriented issues as interoperability, prototyping, data quality, and advanced interfaces, and management-oriented issues as e-procurement, e-identification, election results verification, and information privacy. The book features best practices, tools for measuring and improving performance, and analytical methods for researchers.

• Data quality
• Information and communication technology (ICT)
• Integrated service delivery (ISD)
• Online services
• Public administration
• User interface
• e-Government
• e-Procurement

From the reviews:

“This book presents an overview of experiences documented by researchers and practitioners from nine countries. It covers topics including interoperability, trust and privacy, knowledge management, and data quality. The editors chose to focus on practical examples of successful e-government experiences. … This is interesting reading for practitioners and graduate students in public administration and information systems.” (Alessandro Berni, ACM Computing Reviews, November, 2011)

• , Department of Information Systems, Telecom & Management Sud Paris, Evry, France

  Saïd Assar

• , Department of Information Systems, Institut Telecom, Evry, France

  Imed Boughzala

• , Information and Communication Science De, Free University of Brussels (ULB), Brussels, Belgium

  Isabelle Boydens

Saïd Assar is an Associate Professor at the Information Systems Department at the National Institute of Telecommunications.

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