Human–Computer Interaction Series

From Brows to Trust

Evaluating Embodied Conversational Agents

Editors: Ruttkay, Zsófia, Pelachaud, Catherine (Eds.)

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eBook 130,89 €
price for Spain (gross)
  • ISBN 978-1-4020-2730-7
  • Digitally watermarked, DRM-free
  • Included format: PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover 171,59 €
price for Spain (gross)
  • ISBN 978-1-4020-2729-1
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
  • The final prices may differ from the prices shown due to specifics of VAT rules
Softcover 171,59 €
price for Spain (gross)
  • ISBN 978-90-481-6713-5
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
  • The final prices may differ from the prices shown due to specifics of VAT rules
About this book

Embodied conversational agents (ECAs) are autonomous software entities with human-like appearance and communication skills. These agents can take on a number of different roles, for example, as an assistant, tutor, information provider, or customer service agent. They may also simply represent or entertain a user.

The precise nature and benefits of different characteristics of ECAs requires careful investigation. Questions range from the function of an eyebrow raise to mechanisms for assessing and improving ECA trustworthiness.

This book will help experts and designers in the specification and development of applications incorporating ECAs. Part 1 provides guidelines for evaluation methodologies and the identification of design and evaluation parameters. Part 2 demonstrates the importance of considering the user's perspective and interaction experience. Part 3 addresses issues in fine-tuning design parameters of ECAs and verifying the perceived effect. Finally, in Part 4 lessons learned from a number of application case studies are presented.

The book is intended for both ECA researchers in academia and industry, and developers and designers interested in applying the technology.

Table of contents (12 chapters)

  • The Blind Men and the Elephant Revisited

    Isbister, Katherine (et al.)

    Pages 3-26

    Preview Buy Chapter 30,19 €
  • Embodied Conversational Agents on a Common Ground

    Ruttkay, Zsófia (et al.)

    Pages 27-66

    Preview Buy Chapter 30,19 €
  • Empirical Evaluation Methodology for Embodied Conversational Agents

    Christoph, Noor

    Pages 67-90

    Preview Buy Chapter 30,19 €
  • Evaluating Users’ Reactions to Human-Like Interfaces

    Cerrato, Loredana (et al.)

    Pages 101-124

    Preview Buy Chapter 30,19 €
  • User-Centred Design and Evaluation of Affective Interfaces

    Höök, Kristina

    Pages 127-160

    Preview Buy Chapter 30,19 €

Buy this book

eBook 130,89 €
price for Spain (gross)
  • ISBN 978-1-4020-2730-7
  • Digitally watermarked, DRM-free
  • Included format: PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover 171,59 €
price for Spain (gross)
  • ISBN 978-1-4020-2729-1
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
  • The final prices may differ from the prices shown due to specifics of VAT rules
Softcover 171,59 €
price for Spain (gross)
  • ISBN 978-90-481-6713-5
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
  • The final prices may differ from the prices shown due to specifics of VAT rules
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Bibliographic Information

Bibliographic Information
Book Title
From Brows to Trust
Book Subtitle
Evaluating Embodied Conversational Agents
Editors
  • Zsófia Ruttkay
  • Catherine Pelachaud
Series Title
Human–Computer Interaction Series
Series Volume
7
Copyright
2011
Publisher
Springer Netherlands
Copyright Holder
Springer Science+Business Media B.V.
eBook ISBN
978-1-4020-2730-7
DOI
10.1007/1-4020-2730-3
Hardcover ISBN
978-1-4020-2729-1
Softcover ISBN
978-90-481-6713-5
Series ISSN
1571-5035
Edition Number
1
Number of Pages
XIX, 352
Topics