Towards Knowledge Portals

1. Front Matter

   Pages i-xvi

   PDF

2. Portals and Knowledge Work

   • Brian Detlor

   Pages 1-25

3. The Knowledge Portal Framework

   • Brian Detlor

   Pages 27-52

4. Users and Knowledge Portals

   • Brian Detlor

   Pages 53-84

5. The Information Environment and Knowledge Portals

   • Brian Detlor

   Pages 85-114

6. Information Design and Knowledge Portals

   • Brian Detlor

   Pages 115-146

7. Intelligent Agents and Knowledge Portals

   • Brian Detlor

   Pages 147-173

8. Knowledge Portals and Digital Workers

   • Brian Detlor

   Pages 175-186

9. Back Matter

   Pages 187-234

   PDF

Adopting an informational perspective towards knowledge work, this book investigates how enterprise portals can promote knowledge creation, distribution, and use. Moving beyond the design and delivery of portals as mere information retrieval tools, an enterprise portal is viewed as a shared information work space that can facilitate communication and collaboration among organizational workers, as well as support the browsing, searching, and retrieval of information content. Adopting an information vantage point, the book uniquely explores the human issues surrounding enterprise portal adoption and use, as well as the utilization of intelligent agents to ameliorate the use of portals for knowledge-based tasks. The result is a novel, rich and comprehensive discussion on the factors affecting the design and utilization of enterprise portals for knowledge work, suitable for both graduate-level students and organizational workers alike.

• agents
• architecture
• collaboration
• communication
• knowledge
• organization
• semantic web

• McMaster University, Hamilton, Canada

  Brian Detlor

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