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Intelligent Help Systems for UNIX

Editors: Hegner, S.J., Mc Kevitt, P., Norvig, P., Wilensky, R.L. (Eds.)

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About this book

In this international collection of papers there is a wealth of knowledge on artificial intelligence (AI) and cognitive science (CS) techniques applied to the problem of providing help systems mainly for the UNIX operating system. The research described here involves the representation of technical computer concepts, but also the representation of how users conceptualise such concepts. The collection looks at computational models and systems such as UC, Yucca, and OSCON programmed in languages such as Lisp, Prolog, OPS-5, and C which have been developed to provide UNIX help. These systems range from being menu-based to ones with natural language interfaces, some providing active help, intervening when they believe the user to have misconceptions, and some based on empirical studies of what users actually do while using UNIX. Further papers investigate planning and knowledge representation where the focus is on discovering what the user wants to do, and figuring out a way to do it, as well as representing the knowledge needed to do so. There is a significant focus on natural language dialogue where consultation systems can become active, incorporating user modfelling, natural language generation and plan recognition, modelling metaphors, and users' mistaken beliefs. Much can be learned from seeing how AI and CS techniques can be investigated in depth while being applied to a real test-bed domain such as help on UNIX.

Table of contents (18 chapters)

  • Preface Intelligent Help Systems for UNIX

    Hegner, Stephen J. (et al.)

    Pages 1-6

  • Editorial Intelligent Help Systems for UNIX: Computational Models and Systems

    Hegner, Stephen J. (et al.)

    Pages 7-10

  • An Intelligent Human-Computer Interface for Provision of On-Line Help

    Jerrams-Smith, Jennifer

    Pages 11-28

  • Virtues and Problems of an Active Help System for UNIX

    Virvou, Maria (et al.)

    Pages 29-48

  • The Berkeley UNIX Consultant Project

    Wilensky, Robert (et al.)

    Pages 49-94

Buy this book

eBook £56.99
price for United Kingdom (gross)
  • ISBN 978-94-010-0874-7
  • Digitally watermarked, DRM-free
  • Included format: PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Softcover £72.00
price for United Kingdom (gross)
  • ISBN 978-94-010-3790-7
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
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Bibliographic Information

Bibliographic Information
Book Title
Intelligent Help Systems for UNIX
Editors
  • Stephen J. Hegner
  • Paul Mc Kevitt
  • Peter Norvig
  • Robert L. Wilensky
Copyright
2000
Publisher
Springer Netherlands
Copyright Holder
Springer Science+Business Media Dordrecht
eBook ISBN
978-94-010-0874-7
DOI
10.1007/978-94-010-0874-7
Softcover ISBN
978-94-010-3790-7
Edition Number
1
Number of Pages
XII, 420
Topics