Lean Six Sigma Case Studies in the Healthcare Enterprise

Authors: Futerer, Sandra L.

  • Provides a detailed description of how to apply Lean Six Sigma in the Health Care industry, with a special emphasis on hospital operational improvements including a description of the Enterprise Performance Excellence (EPE) improvement methodology developed by the author
  • Explains the real-world Health Care applications of the EPE and Lean Six Sigma methodologies that showed significant results on throughput, capacity, operational and financial performance
  • Includes a range of case studies on a variety of processes and problems including emergency department throughput improvement and operating room turnaround
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About this book

This book provides a detailed description of how to apply Lean Six Sigma in the health care industry, with a special emphasis on process improvement and operations management in hospitals. The book begins with a description of the Enterprise Performance Excellence (EPE) improvement methodology developed by the author that links several methodologies including systems thinking, theory of constraints, Lean and Six Sigma to provide an enterprise-wide prioritization and value-chain view of health care. The EPE methodology helps to improve flow at the macro or value-chain level, and then identifies Lean Six Sigma detailed improvements that can further improve processes within the value-chain.

The book also provides real-world health care applications of the EPE and Lean Six Sigma methodologies that showed significant results on throughput, capacity, operational and financial performance. The Enterprise Performance Excellence methodology is described, and also the Six Sigma DMAIC (Define-Measure-Analyze-Improve-Control) problem solving approach which is used to solve problems for health care processes as they are applied to real world cases. The case studies include a wide variety of processes and problems including: emergency department throughput improvement; operating room turnaround; operating room organization; CT imaging diagnostic test reduction in an emergency department; linen process improvement; implementing sepsis protocols in an emergency department; critical success factors of an enterprise performance excellence program.

About the authors

Dr. Sandy Furterer currently works in VP Business Process Engineering at JPMorgan Chase. She manages the Business Process Improvement and Project Management department in the Mortgage Banking Controllers area. She also designs and deploys the business process improvement program, facilitates cross-functional process improvement initiatives, and also develops a framework for prioritizing process improvement initiatives.

Dr. Furterer developed and deployed the Enterprise Performance Excellence Center program for two hospitals in south Florida which facilitated hospital-wide operational improvements across clinical and non-clinical processes.

Table of contents (14 chapters)

  • Enabling Enterprise Performance Excellence Through Strategic Business Process Architecture Modeling Techniques

    Furterer, Sandra L.

    Pages 1-10

  • Lean Six Sigma Roadmap

    Furterer, Sandra L.

    Pages 11-62

  • Hospital and Emergency Department Throughput Improvement

    Furterer, Sandra L.

    Pages 63-104

  • Operating Room Turnaround and On Time Starts Improvement

    Furterer, Sandra L.

    Pages 105-143

  • Applying 5S to Improve OR Organization

    Furterer, Sandra L.

    Pages 145-167

Buy this book

eBook £59.99
price for United Kingdom (gross)
  • ISBN 978-1-4471-5583-6
  • Digitally watermarked, DRM-free
  • Included format: EPUB, PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover £99.99
price for United Kingdom (gross)
  • ISBN 978-1-4471-5582-9
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
Softcover £74.99
price for United Kingdom (gross)
  • ISBN 978-1-4471-7038-9
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
Rent the eBook  
  • Rental duration: 1 or 6 month
  • low-cost access
  • online reader with highlighting and note-making option
  • can be used across all devices
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Bibliographic Information

Bibliographic Information
Book Title
Lean Six Sigma Case Studies in the Healthcare Enterprise
Authors
Copyright
2014
Publisher
Springer-Verlag London
Copyright Holder
Springer-Verlag London
eBook ISBN
978-1-4471-5583-6
DOI
10.1007/978-1-4471-5583-6
Hardcover ISBN
978-1-4471-5582-9
Softcover ISBN
978-1-4471-7038-9
Edition Number
1
Number of Pages
XVIII, 390
Number of Illustrations and Tables
156 b/w illustrations, 159 illustrations in colour
Topics