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Engineering - Signals & Communication | Towards Adaptive Spoken Dialog Systems

Towards Adaptive Spoken Dialog Systems

Schmitt, Alexander, Minker, Wolfgang

2013, XIV, 254 p.

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  • Presents techniques and tools to render SDS “intelligent” and answers on how to make next-generation’s SDS adaptive, user-friendly and emotion-aware
  • Applies novel research methods about emotion recognition and problem spotting on commercial SDS
  • Describes how users perceive interactions with an SDS and identifies ways to automatically estimate user satisfaction at arbitrary points in a spoken human-machine interaction

In Monitoring Adaptive Spoken Dialog Systems, authors Alexander Schmitt and Wolfgang Minker investigate statistical approaches that allow for recognition of negative dialog patterns in Spoken Dialog Systems (SDS). The presented stochastic methods allow a flexible, portable and  accurate use. 

Beginning with the foundations of machine learning and pattern recognition, this monograph examines how frequently users show negative emotions in spoken dialog systems and develop novel approaches to speech-based emotion recognition using hybrid approach to model emotions. The authors make use of statistical methods based on acoustic, linguistic and contextual features to examine the relationship between the interaction flow and the occurrence of emotions using non-acted  recordings several thousand real users from commercial and non-commercial SDS.

Additionally, the authors present novel statistical methods that spot problems within a dialog based on interaction patterns. The approaches enable future SDS to offer more natural and robust interactions. This work provides insights, lessons and  inspiration for future research and development, not only for spoken dialog systems, but for data-driven approaches to human-machine interaction in general.

Content Level » Research

Keywords » Adaptive Spoken Dialogue Systems - Dialogue Systems - Emotion Recognition - Interaction Modeling - Linguistic Modeling - Machine Learning - Paralinguistic Modeling - Platform Development - SRI - Wolfgang Minker

Related subjects » Database Management & Information Retrieval - HCI - Image Processing - Signals & Communication

Table of contents 

Introduction.- Background and Related Research.- Interaction Modeling and Platform Development.- Novel Strategies for Emotion Recognition.- Novel Approaches to Pattern-based Interaction Quality Modeling.- Statistically Modeling and Predicting Task Success.- Conclusion and Future Directions.

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