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Engineering - Production & Process Engineering | After–sales Service of Engineering Industrial Assets - A Reference Framework for Warranty Management

After–sales Service of Engineering Industrial Assets

A Reference Framework for Warranty Management

Gonzalez-Prida Diaz, Vicente, Crespo Marquez, Adolfo

2014, XXII, 318 p. 106 illus., 4 illus. in color.

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  • Reviews and outlines after sales management concepts and characterizes the important factors dealing with warranty organization in complex industrial assets
  • Develops a basic foundation of knowledge and understanding to create effective asset management strategies
  • Includes case studies to illustrate modern management tools to support warranty planning and control

This book explores the practical implementation of an advanced after-sales management framework devoted to warranty management. The framework is intended for companies producing either standardized or customized products, and such a management tool will facilitate organizational improvement and support innovative decision making processes for technical assistance in after-sales services.

 “After–sales Service of Engineering Industrial Assets” comprises a proposal for a warranty management framework, with an account of the different methods that can be used to improve decision making in the different stages of the after-sales service management process, and strategies for strengthening the structure and foundations of the framework. A review of the fundamental issues and current research topics in warranty management and after sales services is also provided, which is exemplified by a case study. This book is intended for postgraduates, researchers and engineers who are interested in aftersales management, assets engineering and warranty management.

Content Level » Professional/practitioner

Keywords » Aftersales Planning and Intergration - After–sales Service of Complex Industrial Assets - Modern Management Tools - Warranty Management - Warranty Planning and Control

Related subjects » Innovation - Technology Management - Production & Process Engineering

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