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Unique and original contribution to the fields of spoken dialogue systems and human-computer interaction
Covers hot topics such as miscommunication, error handling and recovery, evaluation, and sensitivity to the cognitive states of the user
This book is a collection of eleven chapters which together represent an original contribution to the field of (multimodal) spoken dialogue systems. The chapters include highly relevant topics, such as dialogue modeling in research systems versus industrial systems, evaluation, miscommunication and error handling, grounding, statistical and corpus-based approaches to discourse and dialogue modeling, data analysis, and corpus annotation and annotation tools. The book contains several detailed application studies, including, e.g., speech-controlled MP3 players in a car environment, negotiation training with a virtual human in a military context, application of spoken dialogue to question-answering systems, and cognitive aspects in tutoring systems. The chapters vary considerably with respect to the level of expertise required in advance to benefit from them. However, most chapters start with a state-of-the-art description from which all readers from the spoken dialogue community may benefit. Overview chapters and state-of-the-art descriptions may also be of interest to people from the human-computer interaction community.
Preface.- Contributing Authors.- Trends and Challenges in Discourse and Dialogue by Laila Dybkjær and Wolfgang Minker.-
Chapter 1 Where Do We Go From Here? By Roberto Pieraccini and Juan M. Huerta.-
Chapter 2 Designing Speech-controlled Media File Selection for Automotive Systems by Yu-Fang H.Wang and Stefan W. Hamerich.-
Chapter 3 A Virtual Human Dialogue Model for Non-Team Interaction by David Traum, William Swartout, Jonathan Gratch and Stacy Marsella.-
Chapter 4 Evaluating Interactions with Spoken Dialogue Telephone Services by Sebastian Möller.-
Chapter 5 Handling Miscommunication: Why Bother? By Michael McTear.-
Chapter 6 Sorry I Didn’t Catch That! By Dan Bohus and Alexander I. Rudnicky.-
Chapter 7 GALATEA: A Discourse Modeller Supporting Concept-Level Error Handling in Spoken Dialogue Systems by Gabriel Skantze.-
Chapter 8 Partially Observable Markov Decision Processes with Continuous Observations for Dialogue Management by Jason D. Williams, Pascal Poupart and Steve Young.-
Chapter 9 Does This Answer Your Question? By Matthias Denecke and Norihito Yasuda.-
Chapter 10 Meeting Structure Annotation by Alexander Gruenstein, John Niekrasz and Matthew Purver.-
Chapter 11 Analyzing Dependencies between Student Certainness States and Tutor Responses in a Spoken Dialogue Corpus by Kate Forbes-Riley and Diane J. Litman.-