Overview
- Editors:
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Michael A. Crew
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Center for Research in Regulated Industries, Graduate School of Management Rutgers University, Newark, USA
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Paul R. Kleindorfer
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Risk Management and Decision Process Center, The Wharton School University of Pennsylvania, Philadelphia, USA
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Table of contents (20 chapters)
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Liberalization and the Universal Service Obligation
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- Michael A. Crew, Paul R. Kleindorfer
Pages 3-29
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- Philippe De Donder, Helmuth Cremer, Frank Rodriguez
Pages 31-52
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- Michael Bradley, Jeff Colvin, Mary Perkins
Pages 53-73
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- Robert Cohen, Carla Pace, Matthew Robinson, Gennaro Scarfiglieri, Rossana Scocchera, Vincenzo Visco Comandini et al.
Pages 87-106
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- Michael A. Crew, Paul R. Kleindorfer
Pages 127-142
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Cost and Demand Studies
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Front Matter
Pages 143-143
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- José Soares, João Confraria, Alberto Pimenta
Pages 145-160
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- Catherine Cazals, Pascale Duchemin, Jean-Pierre Florens, Bernard Roy, Olivier Vialaneix
Pages 161-170
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- Jean-Pierre Florens, Sarah Marcy, Joëlle Toledano
Pages 171-190
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- John Nankervis, Sophie Richard, Soterios Soteri, Frank Rodriguez
Pages 203-218
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Strategic Issues
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Front Matter
Pages 219-219
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- Mary S. Elcano, Robert A. F. Reisner, R. Andrew German, Margaret P. Crenshaw
Pages 221-245
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- Dale Clark, Geoff Bickerton
Pages 271-297
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- John Haldi, John T. Schmidt
Pages 299-315
About this book
When Postmaster General Creswell penned his concern about the impact 2 of electronic diversion on his postal organization, the year was 1872. General Creswell, it turned out, fretted unnecessarily. Facsimile did not achieve commercial viability until roughly a century after his tenure as Postmaster General and today that technology is fading rapidly from the communication scene. Moreover, it never appears to have significantly affected physical letter volumes. However, if General Creswell were leading a major postal organization today, he likely would feel threatened by the potential of Internet communication to cause electronic diversion of physical mail. Should recent technology developments cause the oft-predicted (but so far incorrect) inflection point that would mark the beginning of declining mail volumes. the implications from a management standpoint will be profound. The relatively fixed nature of postal costs suggest that volume declines must be offset though improved productivity, reduced cost of inputs, revenue from new products that share common costs, or reduced level of universal service.
Editors and Affiliations
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Center for Research in Regulated Industries, Graduate School of Management Rutgers University, Newark, USA
Michael A. Crew
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Risk Management and Decision Process Center, The Wharton School University of Pennsylvania, Philadelphia, USA
Paul R. Kleindorfer
