Overview
- Offers a framework for the development of business models of banks
- Shows how customer value is created in banks, focusing on the Zurich model
- Includes an exclusive chapter on systemic change management
- Includes supplementary material: sn.pub/extras
Part of the book series: Management for Professionals (MANAGPROF)
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Table of contents (10 chapters)
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Front Matter
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New Rules: The Drivers of Future-Viable Banking
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Front Matter
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From Classic Business Models to a Customer-Centred Banking Architecture
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Front Matter
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Change: The Path to a Future-Viable Bank Architecture (With a Significant Contribution by Charlotte Götz)
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Front Matter
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Guidelines for Future-Viable Business Models
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Front Matter
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Keywords
About this book
The banking sector is undergoing a process of fundamental transformation – mainly due to the challenges of digitalization, insistent customers, regulation and a volatile economic environment. This book provides an in-depth understanding of the underlying logic of 21st century’s banking environment and helps to develop a roadmap for the successful transformation of contemporary business models. The authors introduce the ‘Zurich model for a customer-centric banking architecture enabling the reader to develop a sustainable business model which copes with the challenges of this information age. They identify customer behavior traps in such an environment; introduce adequate strategic instruments and cornerstones for providing added value through financial services, and provide core factors for conducting a successful transformation process.
Authors and Affiliations
About the authors
Stefanie Auge-Dickhut is Head of Research and Deputy Director of the Swiss Institute for Financial Education (SIF) which is part of the Kalaidos University of Applied Science Switzerland. She has a broad knowledge as consultant and researcher with various publications and has worked in the finance field (team head Ernst & Young), notably in the banking industry (head of valuation HVB Consult) for more than 10 years. She is founding partner of Koye & Partner Consulting.
Prof. Bernhard Koye is Director of the SIF and a specialist in business models of banks and change management and a senior expert in banking education. Among others, he acted as divisional head executive education at Swiss Finance Institute; as department head for leadership and Executive training at UBS Wealth Management and as Managing Director of the Zurich Wealth Forum. He is founding partner of Koye & Partner Consulting.
Axel Liebetrau is a thought-leader for innovation and foresight in banking and insurance. He is speaker, consultant and entrepreneur with passion and commitment. Axel Liebetrau has a German degree in Banking and Finance and UK Master of Business Administration in International Management Consulting. He is founder of BIG – Banking Innovation Group, Europe's only management consultancy focused on innovation and trends in Banking and Insurance.
Bibliographic Information
Book Title: Customer Value Generation in Banking
Book Subtitle: The Zurich Model of Customer-Centricity
Authors: Stefanie Auge-Dickhut, Bernhard Koye, Axel Liebetrau
Series Title: Management for Professionals
DOI: https://doi.org/10.1007/978-3-319-19938-2
Publisher: Springer Cham
eBook Packages: Economics and Finance, Economics and Finance (R0)
Copyright Information: Springer International Publishing Switzerland 2016
Hardcover ISBN: 978-3-319-19937-5Published: 27 July 2015
Softcover ISBN: 978-3-319-36879-5Published: 15 October 2016
eBook ISBN: 978-3-319-19938-2Published: 17 July 2015
Series ISSN: 2192-8096
Series E-ISSN: 2192-810X
Edition Number: 1
Number of Pages: XXII, 195
Number of Illustrations: 18 b/w illustrations, 35 illustrations in colour
Topics: Finance, general, Corporate Governance, Organization