Information Technology for Knowledge Management

1. Front Matter

   Pages I-XI

   PDF

2. Introduction

   1. Front Matter

      Pages 1-1

      PDF

   2. Introduction

      • Uwe M. Borghoff, Remo Pareschi

      Pages 3-14

3. The Flow of Knowledge

   1. Front Matter

      Pages 15-15

      PDF

   2. The Lessons Learned Cycle

      • Gertjan van Heijst, Rob van der Spek, Eelco Kruizinga

      Pages 17-34

   3. Knowledge Pump: Supporting the Flow and Use of Knowledge

      • Natalie Glance, Damián Arregui, Manfred Dardenne

      Pages 35-51

4. Knowledge Cartography

   1. Front Matter

      Pages 53-53

      PDF

   2. Negotiating the Construction of Organisational Memories

      • Simon Buckingham Shum

      Pages 55-78

   3. A Technology for Supporting Knowledge Work: The RepTool

      • Brigitte Jordan, Ron Goldman, Anja Eichler

      Pages 79-97

5. Communities of Knowledge Workers

   1. Front Matter

      Pages 99-99

      PDF

   2. An Environment for Cooperative Knowledge Processing

      • Wolfgang Prinz, Anja Syri

      Pages 101-119

   3. Ariadne: Supporting Coordination Through a Flexible Use of Knowledge Processes

      • Carla Simone, Monica Divitini

      Pages 121-148

6. Knowledge Repositories and Libraries

   1. Front Matter

      Pages 149-149

      PDF

   2. From Natural Language Documents to Sharable Product Knowledge: A Knowledge Engineering Approach

      • Dietmar Rösner, Brigitte Grote, Knut Hartman, Björn Höfling

      Pages 151-182

   3. Corporate Memories for Knowledge Management in Industrial Practice: Prospects and Challenges

      • Otto Kühn, Andreas Abecker

      Pages 183-206

7. Back Matter

   Pages 207-232

   PDF

As we approach the beginning of the 21 st century, we are beginning to see the emer­ gence of knowledge management as a natural evolution of the focus and importance of quality in the 1980s and reengineering in the I 990s. Quality placed a huge em­ phasis on getting all employees to use their brainpower better. Reengineering em­ phasized the use of technology to streamline business processes and take out costs. With the lessons of quality and reengineering firmly embedded in our everyday op­ erations (continual cost containment and higher quality is a way of life), businesses are now turning their attention to growth. Growth is a common pursuit. Customers are calling for it. Financial markets are calling for it. Employees are asking for it because they want an exciting and stimu­ lating environment in which to work. If a business doesn't grow, it will eventually die because knowledge workers ofthe 21 st century won't want to work with or for a business that's not growing. Skilled workers have plenty of options to choose from as demand for knowledge workers escalates around the world.

• CSCW
• Information Technology (IT)
• Processing
• Wissen
• Wissensbasierte Systeme
• Workflow
• community ware
• computer
• corporate memories
• groupware
• knowledge management
• knowledge work
• management
• organization
• technology

• Xerox Research Centre Europe, Grenoble Laboratory, Meylan, France

  Uwe M. Borghoff

• Xerox Professional Document Services, Cernusco S/N, Italy

  Remo Pareschi

Policies and ethics