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“The subject Business process management is of interest to professional in business administration and computer science. … The author opines that both the communities need to have a common understanding of the different aspects of business process management. In this context, he details the complete business process lifecycle from the modeling phase to process enactment and improvement, taking into account all different stakeholders involved. … This is an ideal text book for the students for CSE & business administration.” (CSI eNewsletter, Vol. 3 (10), November, 2012)