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ITIL® 2011 At a Glance

  • Book
  • © 2012

Overview

Authors:
  1. John O. Long

    1. Raleigh, USA

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Part of the book series: SpringerBriefs in Computer Science (BRIEFSCOMPUTER)

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Table of contents (7 chapters)

  1. Front Matter

    Pages i-viii
    Download chapter PDF

  2. Introduction

    • John O. Long
    Pages 1-2

  3. List of ITIL Processes

    • John O. Long
    Pages 3-4

  4. Service Strategy

    • John O. Long
    Pages 5-24

  5. Service Design

    • John O. Long
    Pages 25-50

  6. Service Transition

    • John O. Long
    Pages 51-72

  7. Service Operation

    • John O. Long
    Pages 73-90

  8. Continual Service Improvement

    • John O. Long
    Pages 91-95
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Keywords

About this book

"ITIL® 2011 At a Glance" is an important update to the internationally-recognized ITIL® best practices for IT Service Management. "ITIL® 2011 At a Glance" provides graphical and textual memory joggers for the primary concepts of those best practices. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services. This book is an update based on the ITIL 2011 Update. The desk reference’s unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. "ITIL® 2011 At a Glance" will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® implementation.

Authors and Affiliations

  • Raleigh, USA

    John O. Long

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