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Computer Science - Information Systems and Applications | ITIL Version 3 at a Glance - Information Quick Reference (Reviews)

ITIL Version 3 at a Glance

Information Quick Reference

Long, John O.

2008, VIII, 82 p.

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From the reviews:

"This small book is for practitioners of enterprise service management and Information Technology Infrastructure Library (ITIL) who need a handy reference or overview of ITIL version 3. The book is organized around the five ITIL stages, and considers them by describing their purpose, key concepts, and roles. The book has six chapters … ." (Nayan Ruparelia, ACM Computing Reviews, October, 2009)



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