ITIL Version 3 at a Glance

ITIL® Version 3 At a Glance takes a graphical approach to consolidating the information of ITIL® version 3. ITIL® is an internationally-recognized set of best practices for providing IT service management. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services.

The desk reference’s unique graphical approach takes otherwise complex textual descriptions and makes the information accessible in a series of consistent, simple diagrams. ITIL® Version 3 At a Glance will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® Version 3 implementation.

• Access
• Continual Service Improvement
• ITIL
• ITSM
• Information Technology (IT)
• Process
• Reference
• Service Design
• Service Operation
• Service Strategy
• Service Transition
• Services
• implementation
• management
• organization

From the reviews:

"This small book is for practitioners of enterprise service management and Information Technology Infrastructure Library (ITIL) who need a handy reference or overview of ITIL version 3. The book is organized around the five ITIL stages, and considers them by describing their purpose, key concepts, and roles. The book has six chapters … ." (Nayan Ruparelia, ACM Computing Reviews, October, 2009)

• IBM, Research Triangle Park

  John O. Long

Policies and ethics