Overview
- Concise and consistent visual summary of each ITIL® process
- Small size makes for a portable reference
- Visual guide to important ITIL® terminology
- Includes supplementary material: sn.pub/extras
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Table of contents (6 chapters)
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Front Matter
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Back Matter
Keywords
About this book
ITIL® Version 3 At a Glance takes a graphical approach to consolidating the information of ITIL® version 3. ITIL® is an internationally-recognized set of best practices for providing IT service management. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services.
The desk reference’s unique graphical approach takes otherwise complex textual descriptions and makes the information accessible in a series of consistent, simple diagrams. ITIL® Version 3 At a Glance will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® Version 3 implementation.
Reviews
From the reviews:
"This small book is for practitioners of enterprise service management and Information Technology Infrastructure Library (ITIL) who need a handy reference or overview of ITIL version 3. The book is organized around the five ITIL stages, and considers them by describing their purpose, key concepts, and roles. The book has six chapters … ." (Nayan Ruparelia, ACM Computing Reviews, October, 2009)
Authors and Affiliations
Bibliographic Information
Book Title: ITIL Version 3 at a Glance
Book Subtitle: Information Quick Reference
Authors: John O. Long
DOI: https://doi.org/10.1007/978-0-387-77393-3
Publisher: Springer New York, NY
eBook Packages: Computer Science, Computer Science (R0)
Copyright Information: Springer-Verlag US 2008
eBook ISBN: 978-0-387-77393-3Published: 18 July 2008
Edition Number: 1
Number of Pages: VIII, 82
Topics: Models and Principles, Management of Computing and Information Systems