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Computer Science - Information Systems and Applications | ITIL Version 3 at a Glance - Information Quick Reference

ITIL Version 3 at a Glance

Information Quick Reference

Long, John O.

2008, VIII, 82 p.

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  • Concise and consistent visual summary of each ITIL® process
  • Small size makes for a portable reference
  • Visual guide to important ITIL® terminology

ITIL® Version 3 At a Glance takes a graphical approach to consolidating the information of ITIL® volume 3. ITIL® is an internationally-recognized set of best practices for providing IT service management. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services.

The desk reference’s unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. ITIL® Version 3 At a Glance will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® Version 3 implementation.

Each chapter in ITIL®  Version 3 at a Glance summarizes one of the ITIL® v3 books in the following consistent structure:

- Brief Description of the Stage

- Overview Diagram of the Stage

- Key Concepts of the Stage

- Practices or Processes

- Roles

- Process Purpose

-Overview Diagram

-Key Concepts

Content Level » Professional/practitioner

Keywords » Access - Continual Service Improvement - ITIL - ITSM - Information Technology (IT) - Process - Reference - Service Design - Service Operation - Service Strategy - Service Transition - Services - implementation - management - organization

Related subjects » Information Systems and Applications - Software Engineering

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