Human Comfort and Security of Information Systems

1. Front Matter

   Pages I-XIII

   PDF

2. Beyond the Final Frontier: Usability at Reuters

   • Greg Garrison

   Pages 1-13

3. The New Media Interface: a Case for Reappraisal

   • Patrick Purcell

   Pages 14-19

4. Long Term Research on Intelligent Information Interfaces

   • Jakub Wejchert

   Pages 20-24

5. ETHICS: User led Requirements Analysis and Business Process Improvement

   • Enid Mumford

   Pages 25-38

6. Bridging Software Design and Usability Analysis through Task Modelling

   • Patrizia Marti, Veronique Normand

   Pages 39-50

7. MAPI: MUSiC Assisted Process Improvement

   • Jurek Kirakowski, Nigel Bevan

   Pages 51-59

8. Usability Evaluation of Software Applications

   • Reinhard Oppermann

   Pages 60-67

9. Are You Sitting Comfortably ?

   • Heather Piper

   Pages 68-74

10. Voice-based Dialogue in the Real World

    • Norman M. Fraser

    Pages 75-86

11. MASK: Multimedia Multimodal Service Kiosk

    • Eang Sour Chhor

    Pages 87-92

12. Spoken Language Component of the MASK Kiosk

    • J. L. Gauvain, S. Bennacef, L. Devillers, L. F. Lamel, S. Rosset

    Pages 93-103

13. Designing Co-operativity in Spoken Human-Machine Dialogues

    • Laila Dybkjær, Niels Ole Bernsen, Hans Dybkjær

    Pages 104-124

14. Usability Analysis of Spoken Dialogues for Automated Telephone Banking Services (OVID)

    • Mervyn A. Jack, Jean-Paul Lefèvre

    Pages 125-133

15. Hypermedia-based Telecooperation Support for Marketing Software Products

    • Jörg M. Haake, Manfred Thüring, Caterina Rehm-Berbenni

    Pages 134-143

16. GNOSIS Tool for Computer-based Training

    • C. T. Davarakis, A. V. Harissis

    Pages 144-152

17. Information Navigation in Teaching with DATABOOK

    • S. Pfleger, P. Krauß

    Pages 153-162

18. GeoSol: Decision Support in Monitoring Water Quality and Crisis Management

    • S. Pfleger, R. Klebe, M. Rabels, A. Pöhlmann, H. Schießl, I. Mirel et al.

    Pages 163-173

19. User Support for Estimating the Passenger Flow in Airport Terminals

    • T. Heyde, J. Behne, G. Dettweiler, F. Neumann

    Pages 174-177

20. DIADEM: A Method for User Interface Development

    • Philippe Boutruche, Michael Kärcher

    Pages 178-192

The Commission of the European Union, through its Fourth Framework R&D programme is committed to the development of the Information Society. There is no doubt that there will be many radical changes in all aspects of society caused by the far-reaching impact of continuing advances in information and communi­ cation technologies. Many of these changes cannot be predicted, but that uncer­ tainty must not stop us from moving forward. The challenge is to ensure that these technologies are put to use in the most beneficial manner, taking fully into account the rich cultural and linguistic backgrounds within the peoples of Europe. We have a duty to ensure that the ultimate end-users of the technology are involved in the development and application of that technology to help shape its use. Without this active involvement, designers will not understand the individual and organisational requirements of the users, and the users will not understand the impact and applicability of the new technology. Failure on either account will lead to a sense of resentment on the part of the users and a lost opportunity to improve the quality of human life. The work, sponsored by the Human Comfort & Security sub-domain of the ESPRIT programme, has a central part to play in the creation of the Information Society, lying as it does at the interface between the technology and the user.

• Bridging
• Design
• Intelligente Multimodale Schnittstellen
• Mensch-Maschine-Interaktion
• Usability
• User Interface Design
• haptics
• human-computer interaction
• human-computer interaction (HCI)
• intelligent multimodal interfaces
• virtual environments

• European Commission, Brussels, Belgium

  Kadamula Varghese

• Dept. of Computer Science, Technical University of Munich, Munich, Germany

  Silvia Pfleger

• Expertise Information Systems GmabH, Munich, Germany

  Silvia Pfleger

Policies and ethics