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Computer Science - General Issues | Globalization of Professional Services - Innovative Strategies, Successful Processes, Inspired

Globalization of Professional Services

Innovative Strategies, Successful Processes, Inspired Talent Management, and First-Hand Experiences

Bäumer, Ulrich, Kreutter, Peter, Messner, Wolfgang (Eds.)

2012, XV, 278 p. 15 illus.

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  • Unique collection of contributions from academics, strategy advisors, and business practitioners
  • Combines both strategic and implementation aspects of global service processes
  • Addresses one of the most often neglected aspects of globalization: managing people
  • Strong focus on professional services firms from emerging economies such as India

In the past, services had a strong local and national focus. Professional services were very likely to be independently and autonomously organized from country to country in order to cater to local needs and local legal requirements. This has since changed radically, and highly integrated business and delivery models around the globe have become the status quo in clients’ businesses and strategies. Serving clients on a global level requires professional services firms to adopt a structural change from local to distributed global sales and delivery.

 

This book brings together many years of experience, current perspectives and future ideas of international business practitioners, academics, and market researchers. Along those lines it is structured into four parts. Part I “Winning Strategies and Innovative Ideas” lays the book’s foundation: it discusses core strategies behind the globalization movement and introduces the major paradigms and ideas. Part II “Successful Processes for Realization” provides solutions for how to establish successful processes for delivering global professional services. Part III “Inspired Talent Management” goes to the core of the professional services industry: attracting, developing, and keeping the right talent in the right locations. Finally, Part IV offers “Experiences and Case Studies” on all aspects related to successfully building a globalized professional services firm.

 

In short, this handbook provides professional services firms and their clients alike with a sound foundation for responding strategically to fundamental global changes and turning them into business advantages. It offers a comprehensive perspective of why and how to successfully globalize a professional services firm.

Content Level » Professional/practitioner

Keywords » India - SaaS - global IT development - global sourcing - offshoring - outsourcing - service provider - service provisioning - software as a service - software project management - virtual teams

Related subjects » General Issues - Production & Logistics - Software Engineering

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