Discovery, Conformance and Enhancement of Business Processes
van der Aalst, Wil M. P.
2011, XVI, 352 p.
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“Based on decade-long research on process mining at the Eindhoven University of Technology in the Netherlands, van der Aalst presents in this book the purpose, role, methods, and tools of process mining. … It is best suited for mathematically mature graduate students and researchers. BPM practitioners need to study this book, too, because it introduces crucial business process improvement, conformance, and optimization concepts.” (Don Chand, ACM Computing Reviews, September, 2011)