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Computer Science - Database Management & Information Retrieval | Information Systems for eGovernment - A Quality-of-Service Perspective

Information Systems for eGovernment

A Quality-of-Service Perspective

Viscusi, Gianluigi, Batini, Carlo, Mecella, Massimo

2010, XXI, 275 p.

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  • Takes into account all aspects of eGovernment systems planning: technology, public law, and economics, and social issues
  • Emphasizes the quality of services , processes , and data
  • Proof of concept in several case studies

The success of public sector investment in eGovernment initiatives strongly depends on effectively exploiting all aspects of ICT systems and infrastructures. The related objectives are hardly reachable without methodological frameworks that provide a holistic perspective and knowledge on the contexts of eGovernment initiatives. Yet public administrators usually have a mix of legal and administrative knowledge, while lacking an information systems background.

With this book, Viscusi, Batini and Mecella provide a comprehensive methodology for service-oriented information systems planning, with special emphasis on eGovernment initiatives. They present the eG4M methodology which structurally supports the development of optimal eGovernment plans, considering technological, organizational, legal, economic and social aspects alike. The approach is focused on two pillars: the quality of the provided services and related processes, and the quality of the data managed in the administrative processes and services.

The book is written for public administrators, decision-makers, practitioners, ICT professionals and graduate students, providing a comprehensive perspective of the challenges, opportunities and decisions related to strategic and operational planning of service-oriented information systems in eGovernment.

Content Level » Professional/practitioner

Keywords » Business Process Management – BPM - Data Governance - Information Systems Planning - Planning - Requirements Engineering - Service Oriented Architecture - SOA - Service Provisioning - computer - computer science - eGovernment - information system - organization - ser

Related subjects » Business Information Systems - Database Management & Information Retrieval - Information Systems and Applications - Software Engineering

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