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Focuses on an aspect of eCommerce that has not been researched - the role the Internet plays in transforming the relationship between companies and customers
Looks at the services that are provided on the Internet from different industries and cultures to explore their social impact, rather than the technical mechanisms for building and operating them
Contributions from authors from around the world
A ground-breaking, time sensitive contribution to the literature in eCommerce
The Internet has emerged as a network which enables a vast range of interactions between businesses and government organizations and individuals. These interactions are classified as B2C (business to consumer), B2B (business to business) and C2C (consumer to consumer) creating ever growing forms of Internet connectedness.
This connectedness enables a vast range of self-service opportunities via the Internet. Self-Service in the Internet Age explores attitudes and behaviors to this new form of self-service provision. It focuses on how services are used and viewed by those who choose to use or not use them in a variety of contexts such as personal banking, shopping, travel, education, and health.
Content Level »Research
Keywords »Information Technology (IT) - Internet - e-business - e-government - e-health - eCommerce - healthcare - information system - information systems - organization - technology
Social Networking and eDating
The Role and Implications of the Internet in Healthcare Delivery
Self-Service and E-Education
Stakeholder Expectations of Service Quality in a University Web Portal
Cybermediation in the Tourism and Travel Industries
Tricks and Clicks
Experiences of Users from Online Grocery Stores
The Virtual Shopping Aisle
The Customer Rules and Other E-Shopping Myths
Sense or Sensibility?
Web-based Self-Service Systems for Managed IT Support
An Explanatory Model of Self-service on the Internet