From Research to Practice in the Design of Cooperative Systems: Results and Open Challenges

1. Front Matter

   Pages 1-1

   PDF

2. Establishing a Core Health Record; A Case Study from Norwegian Healthcare

   • Eli Larsen, Gunnar Ellingsen

   Pages 1-15

3. Standardizing Work in Healthcare Through Architecture, Routines and Technologies

   • Rune Pedersen

   Pages 17-32

4. The Clinical Work of Secretaries: Exploring the Intersection of Administrative and Clinical Work in the Diagnosing Process

   • Naja L. Holten Møller, Signe Vikkelsø

   Pages 33-47

5. Exploring the Virtual Space of Academia

   • Maria Menendez, Antonella de Angeli, Zeno Menestrina

   Pages 49-63

6. The Not-So-Open Wikis: Structures of Collaboration At Work

   • Osama Mansour

   Pages 65-80

7. Harvesting Collective Agreement in Community Oriented Surveys: The Medical Case

   • Federico Cabitza

   Pages 81-96

8. Classifying Communities for Design

   • Sergio Herranz, David Díez, Paloma Díaz, Starr Roxanne Hiltz

   Pages 97-110

9. The Trouble with ‘Knowledge Transfer’: On Conduit Metaphors and Semantic Pathologies in Our Understanding of Didactic Practice

   • Lars Rune Christensen

   Pages 111-121

10. Divergence and Convergence in Global Software Development: Cultural Complexities as Social Worlds

    • Rasmus Eskild Jensen, Pernille Bjørn

    Pages 123-136

11. Creating Metaphors for Tangible User Interfaces in Collaborative Urban Planning: Questions for Designers and Developers

    • Valérie Maquil, Olivier Zephir, Eric Ras

    Pages 137-151

12. Collaborative Problem Solving with Objects: Physical Aspects of a Tangible Tabletop in Technology-based Assessment

    • Valérie Maquil, Eric Ras

    Pages 153-166

13. End-users’ Integration of Applications and Devices: A Cooperation Based Approach

    • Marco P. Locatelli, Carla Simone

    Pages 167-181

14. Social Aspects of Place Experience in Mobile Work/Life Practices

    • Luigina Ciolfi, Breda Gray, Anthony D’Andrea

    Pages 183-196

15. Maintaining the Instant Connection—Social Media Practices of Smartphone Users

    • Sanna Malinen, Jarno Ojala

    Pages 197-211

16. Supporting Collaborative Work in Socio-Physical Environments: A Normative Approach

    • Catherine Garbay, Fabien Badeig, Jean Caelen

    Pages 213-228

17. Exploring Collaboration in Group-to-Group Videoconferencing

    • Petr Slovák, Peter Novák, Pavel Troubil, Vít Rusňák, Petr Holub, Erik C. Hofer

    Pages 229-244

18. Use of Graphical Modality in a Collaborative Design Distant Setting

    • Stéphane Safin, Roland Juchmes, Pierre Leclercq

    Pages 245-260

19. Struggling Against Social Isolation of the Elderly—The Design of SmartTV Applications

    • Malek Alaoui, Myriam Lewkowicz

    Pages 261-275

20. Examining Multiactivity Using Multi-camera Recordings: The Use of Text Chat in a Call Center

    • Karine Lan Hing Ting

    Pages 277-290

COOP 2012 is the tenth COOP conference, marking twenty years from the first conference in 1992. In this special anniversary edition we asked researchers and practitioners to reflect on what have been the successes and the failures in designing cooperative systems, and what challenges still need to be addressed. We have come a long way in understanding the intricacies of cooperation and in designing systems that support work practices and collective activities. These advances would not have been possible without the concerted effort of contributions from a plethora of domains including CSCW, HCI, Information Systems, Knowledge Engineering, Multi-agent systems, organizational and management sciences, sociology, psychology, anthropology, ergonomics, linguistics, etc. The COOP community is going from strength to strength in developing new technologies, advancing and proposing new methodological approaches, and forging theories.

• Community Computing
• Computer Supported Cooperative Work (CSCW)
• Groupware design
• Social software
• Work studies and ethnography

• LIG, University of Grenoble, St Martin d'Herès, France

  Julie Dugdale

• G-SCOP, University of Grenoble, Grenoble, France

  Cédric Masclet, Jean-François Boujut

• Xerox Research Group Europe, Meylan, France

  Maria Antonietta Grasso

• Institute of Political Study, Aix-en-Provence, France

  Parina Hassanaly

Policies and ethics