New Information Technologies in Organizational Processes

1. Front Matter

   Pages i-xii

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2. Building on a Decade of Research on IT and Organizations

   1. Building on a Decade of Research on It and Organizations

      • Ojelanki K. Ngwenyama, Lucas D. Introna, Michael D. Myers

      Pages 1-7

3. Critical Reflections

   1. Front Matter

      Pages 9-9

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   2. Nations, Identities and Global Technologies

      • Mark Poster

      Pages 11-11

   3. Knowledge and Methods in is Research: From Beginnings to the Future

      • Heinz K. Klein

      Pages 13-25

   4. The Tyranny of Space in Organizational Analysis

      • Richard J. Boland Jr.

      Pages 27-47

   5. Distinctions among Different Types of Generalizing in Information Systems Research

      • Richard Baskerville, Allen S. Lee

      Pages 49-65

   6. Research and Ethical Issues Arising from Ethnographic Interviews of Patients’ Reactions to an Intelligent Interactive Telephone Health Behavior Advisor

      • Bonnie Kaplan, Ramesh Farzanfar, Robert H. Freeman

      Pages 67-77

   7. The Potential of the Language Action Perspective in Ethnographic Analysis

      • Heinz K. Klein, Minh Q. Huynh

      Pages 79-95

4. Field Studies

   1. Front Matter

      Pages 97-97

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   2. Identification of Necessary Factors for Successful Implementation of ERP Systems

      • Anne N. Parr, Graeme Shanks, Peta Darke

      Pages 99-119

   3. Hunting for the Treasure at the End of the Rainbow: Standardizing Corporate IT Infrastructure

      • Ole Hanseth, Kristen Braa

      Pages 121-140

   4. Reengineering the Supply Chain Using Collaborative Technology: Opportunities and Barriers to Change in the Building and Construction Industry

      • Chris Sauer, Kim Johnston, Khalid Karim, Marton Marosszeky, Philip Yetton

      Pages 141-153

   5. Organizational Disposition and Its Influence on the Adoption and Diffusion of Information Systems

      • Brian O’Donovan

      Pages 155-174

   6. Key Role Players in the Initiation and Implementation of Intranet Technology

      • Rens Scheepers

      Pages 175-195

   7. A Hermeneutic Interpretation of the Effect of Computerized BPR Tools on Redesign Effectiveness in Two Organizations

      • Suprateek Sarker, Allen S. Lee

      Pages 197-218

   8. Understanding E-Commerce through Genre Theory: The Case of the Car-Buying Process

      • Sue Conger, Ulrike Schultze

      Pages 219-239

   9. Balancing Flexibility and Coherence: Information Exchange in a Paper Machinery Project

      • Helena Karsten, Kalle Lyytinen, Markku Hurskainen, Timo Koskelainen

      Pages 241-255

   10. The Role of Information Technology in the Learning of Knowledge Work

       • Valerie Spitler, Michael Gallivan

       Pages 257-275

   11. Incorporating Social Transformation into the Information Systems and Software Development Lifecycles

       • Christopher J. Hemingway, Tom G. Gough

       Pages 277-290

A number of relatively new technologies, such as Enterprise Resource Planning systems, the Internet and intranets, have entered the organizational landscape. These technologies have not only enabled a wide range of social and organizational transformations, but have also challenged much of the received wisdom that operates in academic and industrial discourses. This book attempts to capture some of these strands by discussing the social and organizational issues surrounding the implementation and use of these new technologies in organizational processes. Some of the contributions are critical and reflexive by nature, while others offer rich insights through the analysis of cases. The book represents a wide scope of traditions of thought, as well as research approaches, in addressing these emerging issues.
A number of practical and theoretical topics are discussed in detail, including:

• Implementation of ERP;
• Electronic commerce;
• Intranet implementation;
• The management of standards;
• Issues of organizational analysis;
• Understanding BPR tools;
• Collaborative technologies;
• Knowledge work environments.

This book contains the selected proceedings of the International Working Conference on New Information Technologies in Organizational Processes: Field Studies and Theoretical Reflections on the Future of Work, organized by the International Federation for Information Processing (IFIP) and held in St. Louis, Missouri, USA, in August 1999.
This valuable new title will be essential reading for researchers working in information systems and management, technology, social and organization studies.

• E-Commerce
• Enterprise Resource Planning
• Internet
• Intranet
• buying
• electronic commerce
• information processing
• information system
• information technology
• learning
• organization
• organizations
• service-oriented computing
• technology
• tools

• Virginia Commonwealth University, USA

  Ojelanki Ngwenyama

• London School of Economics, UK

  Lucas D. Introna

• University of Auckland, New Zealand

  Michael D. Myers

• University of Minnesota, USA

  Janice I. DeGross

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