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  • © 2008

Mobile Service Innovation and Business Models

  • Consists of a business model framework, a practical method and numerous cases
  • The framework has a perspective on service, organization, finance, and technology

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Table of contents (17 chapters)

  1. Front Matter

    Pages i-xiii
  2. Theory

    1. Front Matter

      Pages 3-7
    2. Service Innovation and Business Models

      • H. Bouwman, E. Fielt
      Pages 9-30
    3. Conceptualizing the STOF Model

      • H. Bouwman, E. Faber, T. Haaker, B. Kijl, M. De Reuver
      Pages 31-70
    4. STOF Model: Critical Design Issues and Critical Success Factors

      • H. Bouwman, E. Faber, E. Fielt, T. Haaker, M. De Reuver
      Pages 71-88
    5. The Mobile Context Explored

      • M. De Reuver, H. Bouwman, T. De Koning
      Pages 89-114
    6. The STOF Method

      • H. De Vos, T. Haaker
      Pages 115-136
    7. What’s Next? Some Thoughts and a Research Agenda

      • H. Bouwman, E. Faber, T. Haaker, R. Feenstra
      Pages 137-150
  3. Applications

    1. Front Matter

      Pages 151-151
    2. The Dynamic STOF Model in Practice

      • M. De Reuver, H. Bouwman
      Pages 167-178
    3. A We-Centric Service: The PolicePointer

      • M. De Reuver, M. Steen
      Pages 179-189
    4. Robustness of IPTV Business Models

      • H. Bouwman, M. Zhengjia, P. Van Der Duin, S. Limonard
      Pages 205-216
    5. Mobile Service Bundles

      • T. Haaker
      Pages 217-232
    6. Designing Mobile Remittance Services in Developing Countries

      • H. Bouwman, J. -C. Sandy
      Pages 233-240
    7. A Standalone Digital Music Vending Service

      • H. Bouwman, M. De Reuver, H. Schipper
      Pages 253-267
    8. From Prototype to Exploitation: Mobile Services for Patients with Chronic Lower Back Pain

      • E. Fielt, R. Huis In’tVeld, M. Vollenbroek-Hutten
      Pages 269-281

About this book

Modern economies depend on innovation in services for their future growth. Service innovation increasingly depends on information technology and digitization of information processes. Designing new services is a complex matter, since collaboration with other companies and organizations is necessary. Service innovation is directly related to business models that support these services, i.e. services can only be successful in the long run with a viable business model that creates value for its customers and providers. This book presents a theoretically grounded yet practical approach to designing viable business models for electronic services, including mobile ones, i.e. the STOF model and – based on it – the STOF method. The STOF model provides a ‘holistic’ view on business models with four interrelated perspectives, i.e., Service, Technology, Organization and Finance. It elaborates on critical design issues that ultimately shape the business model and drive its viability.

Editors and Affiliations

  • Fac. Technology, Policy & Management, Delft University of Technology, BX Delft, Netherlands

    Harry Bouwman

  • Telematica Instituut, AN Enschede, Netherlands

    Henny Vos, Timber Haaker

Bibliographic Information

Buy it now

Buying options

eBook USD 84.99
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book USD 109.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book USD 109.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Other ways to access