Overview
The book differentiates itself from other books because of its modular, practical and integral approach
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About this book
Total Quality Management (TQM) is a journey towards improvement, guiding you through a continuous reassessment of yourself, your work and your organization. The author demonstrates how to improve your daily workload in order to create a quality product, control costs, and foster customer loyalty. Not only does this give your organization an edge in a competitive business environment, it also helps you grow and excel.
Rampersad guides you through the effective use of problem-solving tools and helps you apply the quality improvement process in all aspects of your work. The book`s modular, practical and integral approach will appeal to today`s busy manager. All aspects of Total Quality Management are clearly, concisely, and didactically described, illustrated by a wealth of real world examples.
Rampersad guides you through the effective use of problem-solving tools and helps you apply the quality improvement process in all aspects of your work. The book`s modular, practical and integral approach will appeal to today`s busy manager. All aspects of Total Quality Management are clearly, concisely, and didactically described, illustrated by a wealth of real world examples.
Bibliographic Information
Book Title: Total Quality Management
Book Subtitle: An Executive Guide to Continuous Improvement
Authors: Hubert K. Rampersad
Publisher: Springer Berlin, Heidelberg
Copyright Information: Springer-Verlag Berlin Heidelberg 2001
Hardcover ISBN: 978-3-540-67967-7Published: 18 January 2001
Softcover ISBN: 978-3-642-08756-1Published: 01 December 2010
Edition Number: 1
Number of Pages: X, 190
Topics: Management, Organization