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Comprehensive coverage on theory and practices of Knowledge Management and Organizational Learning
Covers cases from all over the world
Questions, assignments, mini cases and examples help the reader to learn and gain a worldwide perspective
Covers not only small and large businesses but also public administration and non profit-organizations
A description of 10 popular knowledge management tools and how to use them
Includes Knowledge Management self assessments
Provides a multilingual glossary of essential Knowledge Management terminology
This textbook on Knowledge Management is a result of more than twenty years of research, teaching and consulting experience of the authors. This is the first comprehensive text which brings together European, Asian and American perspectives on knowledge-based value creation. This book is intended not only for academic education but also for providing guidance to managers, consultants, trainers, coaches and those interested to learn about organizations in a knowledge economy in business, public administration and non-profit organizations. Many case studies, examples, questions, assignments as well as easy to use knowledge management tools make this work a compendium for learning, and for implementing knowledge management initiatives.