2nd ed. 2013, XIII, 400 p. 116 illus., 12 illus. in color.
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Introduces a road map for conducting improvement projects that formulates the key questions and ensures that the project goals are achieved
Provides tools that support the practitioner in answering the vital questions for improvement projects
Offers a structure according to the procedures of a process improvement project
Offers many practical tips for facilitating and applying the described tools and supports the project leader by emphasizing the soft success factors
The current, second edition of this book reflects the 15 years of practical experience with the Six Sigma+Lean toolbox. It is a comprehensive collection of all the tools necessary for project work and running workshops when improving processes. All tools have been illustrated in a clear and comprehensible structure with examples and tips for applying the tools included. The chronology corresponds to the procedure of an improvement project comprising the steps D(efine), M(easure), A(nalyze), I(mprove) and C(ontrol). The most important innovation of this edition is the fact that it guides the user to select the appropriate tool using questions. The paradigm change from a Toolset to a Mindset has proven worthwhile in project work and ensures that corporate problems are addressed with the goal of achieving efficient solutions rather than having a large quantity of perfect tools to choose from. The efficiency factor of work in projects and workshops will therefore improve significantly. Through this paradigm change, connected with its unique structure, this book provides an effective tool not only for project and workshop leaders but also for the executives/sponsors involved who will be guided to solve the given task formulation quickly and in a sustainable way.
Content Level »Professional/practitioner
Keywords »Business Excellence - DMAIC - Lean Management - Process Improvement - Six Sigma